Amazon Ireland Support Services Limited
Editorial, Writing, Content Management, Technical Documentation, customer trust and partner support
Sr.TechnicalWriter,SellingPartnerDeveloperServices
Neural analysis suggests this role is
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“Sr. Technical Writer, Selling Partner Developer Services at Amazon Ireland Support Services Limited. Skills: Content strategy, Information architecture, AI-augmented content. Develop content strategies. Architect content frameworks”
What You'll Achieve.
Improve Developer Success; Multiply team impact; Enhance documentation quality; Accelerate content production; Improve developer outcomes; Exceed industry benchmarks
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, English, Technical Writing, or related field, Experience in technical writing, Experience using and following a style guide, Experience using content publishing tools, Experience with XML-based publishing systems, Experience working in an Agile environment, Experience working with designers and technical SMEs, Experience managing work through a ticketing system, Experience designing, planning, and delivering content projects
Nice to Have
Experience with cloud services, Experience working with Agile project management methodologies, Experience working with Git or equivalent VCS, Experience with XML, reStructuredText, or Markdown, Experience planning, managing, and delivering customer-focused documentation, Experience as a technical editor or writer, Experience with programming languages such as Python, Java, C++, Subject-matter expertise in API documentation, developer tools, or related technical domains, Familiarity with OpenAPI and Swagger specifications, Experience with Git, GitHub, Markdown, authoring tools, repository management, and source control systems, Experience with prompt engineering and generative AI platforms, Demonstrated ability to evaluate, adopt, and advocate for AI tooling
What You'll Do.
Develop content strategies
Architect content frameworks
Alternate between content creation
Lead improvements to standards
Manage documentation requests
Prioritize based on business impact
Identify and implement process improvements
Implement AI-driven automation
Implement content reuse strategies
Implement efficiency innovations
Advocate for AI tooling
Advocate for improvements to customer experience
Advocate for documentation quality standards
Identify and escalate issues
Advise partner teams on content strategy
Advise partner teams on information architecture
Advise partner teams on documentation planning
How You'll Work.
Team & Collaboration
Subject Matter Experts (SMEs); Engineering teams; Product teams; Solutions architecture teams; Software Engineers; Solutions Architects; Product Managers; Technical Program Managers; Partner teams
Communication Scope
Thought leadership; Customer experience
Process & Methodology
Project management, Agile, Ticketing system
Full Job Description
Amazon Selling Partner Developer Services is seeking a strategic, forward-thinking technical writer to join a team that is redefining how developer content is created, maintained, and scaled. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a meaningful difference by working with a talented technical team to advocate for the needs of developers, architect scalable content solutions, and deliver high-quality technical documentation for Amazon Stores. The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers. You bring strong writing fundamentals alongside a strategic mindset about content architecture, information design, and how AI is fundamentally reshaping the technical writing discipline. As generative AI transforms how documentation is created, reviewed, maintained, and consumed, we are looking for a senior writer who actively drives this evolution and champions scalable, AI-augmented content workflows that multiply team impact. Key job responsibilities - Develop content strategies and scalable documentation solutions through close collaboration with Subject Matter Experts (SMEs) across engineering, product, and solutions architecture - Architect content frameworks that enable self-service experiences for both internal builders and external developers - Flexibly alternate between content creation, content strategy, planning, project management, and editing tasks across a variety of technical content solutions - Author content in accordance with established style guides and proactively lead improvements to those standards based on evolving best practices and AI capabilities - Manage a weekly work queue of documentation requests, prioritizing based on business impact and dev
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