AspenTech
Sr.TechnicalSupportEngineer–GEOMODELING
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Technical Support Engineer – GEOMODELING at AspenTech. Skills: technical support, modeling products, customer engagement, workflow optimization, problem resolution. providing remote and/or onsite technical support and training activities for Aspentech SSE modeling products. utilizing technical expertise and interpersonal skills to guide users in effectively onboarding to the software”
What You'll Achieve.
loyalty-inspiring customer service that drives user engagement and sustains product usage; optimize workflows, enhance project efficiency; expand Aspentech Software's presence; maintain our systems operational and functional
Industry & Context.
Troubleshoot and resolve complex technical and/or engineering-related problems
Ability to travel, Travel is usually less than 30% and may occasionally be international
What They're Looking For.
Must Have
5 years of relevant experience in Reservoir Modeling and characterization, Solid geomodelling project execution track record
Nice to Have
Master's degree in a related field, Previous experience with Aspentech SSE Software for Modeling (SKUA/RMS), Working knowledge of reservoir engineering/ uncertainty analysis tools, Proficient in Portuguese, Spanish proficiency, Knowledge of New or Renewable Energy workflows (like CCS, Geothermal Energy)
What You'll Do.
providing remote and/or onsite technical support and training activities for Aspentech SSE modeling products
utilizing technical expertise and interpersonal skills to guide users in effectively onboarding to the software
ensuring a thorough understanding of its functionalities and workflows
collaborate with users to optimize workflows
enhance project efficiency
actively identify and pursue business opportunities within customer accounts to expand Aspentech Software's presence
maintain our systems operational and functional
Support clients locally or remotely by helping them grow their knowledge of AspenTech software and workflows
properly using internal procedures and systems for support
Escalate complex issues to R&D when needed
Troubleshoot and resolve complex technical and/or engineering-related problems reported by customers using AspenTech’s proprietary software
Deliver high-quality training classes based on relevant geoscience principles and upstream workflows
develop or maintain customer-focused training materials for new releases and industry applications
Develop long-term relationships with assigned users by understanding their challenges
Work within the AspenTech SSE interdisciplinary team on customer engagement activities
preparing and summarizing technical proof of concepts
Conduct pre-sales consultations to identify business problems
analyze client or prospect needs
and position AspenTech products as solutions
Proactively support sales efforts in collaboration with Account Managers and Technical Sales teams
Maintain and expand knowledge of the scientific principles behind the software
as well as current technologies
and troubleshooting techniques
leveraging the company knowledge base
Participate in customer projects
and technical activities
as well as local industry events and tradeshows when required
Perform additional activities such as conducting health checks on assigned accounts
delivering onsite support and consultancy
deploying AspenTech solutions in customer environments
contributing to departmental improvement projects
and authoring technical white papers for the company knowledge base
How You'll Work.
Team & Collaboration
collaborate with users to optimize workflows, enhance project efficiency; work with our local IT and Sys Admin team; Develop long-term relationships with assigned users by understanding their challenges and working closely with Account Management and Technical Sales teams to address them using Aspentech solutions; Work within the AspenTech SSE interdisciplinary team on customer engagement activities; Proactively support sales efforts in collaboration with Account Managers and Technical Sales teams
Communication Scope
Ability to present complex information in a clear and concise manner utilizing written and verbal communication skills
Full Job Description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. ## **The Role** Reporting to the customer support and training Team-Lead, the Technical Support Engineer will be responsible for providing remote and/or onsite technical support and training activities for Aspentech SSE modeling products, including SKUA, RMS, and EPOS. ## **Your Impact** The role entails utilizing technical expertise and interpersonal skills to guide users in effectively onboarding to the software, ensuring a thorough understanding of its functionalities and workflows. The specialist will collaborate with users to optimize workflows, enhance project efficiency, and actively identify and pursue business opportunities within customer accounts to expand Aspentech Software's presence. You will also work with our local IT and Sys Admin team to always maintain our systems operational and functional. * Provide loyalty-inspiring customer service that drives user engagement and sustains product usage. * Support clients locally or remotely by helping them grow their knowledge of AspenTech software and workflows, while properly using internal procedures and systems for support, tracking, and reporting. Escalate complex issues to R&D when needed. * Troubleshoot and resolve complex technical and/or engineering-related problems reported by customers using AspenTech’s proprietary software. * Deliver high-quality training classes based on relevant geoscience principles and upstream workflows, and develop or maintain customer-focused training materials for new rele
Applying for this Sr. Technical Support Engineer – GEOMODELING role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about AspenTech?
Real rants from real employees. Read before you apply.