Veza Technologies, Inc.
Identity Security
SrTechnicalSupportEngineer
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“Sr Technical Support Engineer at Veza Technologies, Inc.. Skills: Technical Support, Identity Security, Cloud Compute. Provide end-to-end ownership of customer issues. Troubleshooting customer issues”
What You'll Achieve.
Driving value out of their cloud data; Driving good customer outcomes; Customer satisfaction
Industry & Context.
Troubleshooting; Identification of root cause; Issue resolution
Participate in an on-call rotation
What They're Looking For.
Must Have
5+ years of customer support, technical support, or security engineer experience for an enterprise cloud based platform, Prior experience providing support to enterprise customers specifically in a start-up environment, An understanding of role based access control and least privileged access practices, Broad knowledge of, and experience in, fundamental information security concepts, working understanding of Identity Providers such as Okta and Azure, knowledge of RESTful APIs with the ability to understand and troubleshoot issues with cloud services, knowledge of identity and access management practices, Attention to detail, Ability to balance multiple priorities, Ability to work independently with minimal supervision as part of a team, Ability to learn new technologies quickly, Ability to participate in an on-call rotation
Nice to Have
Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud), Experience with utilization of Python scripting in solving tangible customer issues
What You'll Do.
Provide end-to-end ownership of customer issues
Troubleshooting customer issues
Identification of root cause
Manage escalation of product defects
Ensure prioritization of defects
How You'll Work.
Team & Collaboration
Work alongside builders; Partner with cross-functional teams; Work with product and engineering teams
Communication Scope
Written communication; Verbal communication; Effectively communicate
Full Job Description
About the Opportunity We’re hiring a Technical Support Engineer to assist in the next phase of our growth. You'll work alongside builders who have helped to shape the success of companies such as Google, Okta, AWS among others. The service we deliver is empathetic yet ambitious, direct, and comprehensive. You will be an early member of a global, distributed team that drives continuous improvement, in terms of efficiency of support processes and customer satisfaction. If you have an obsession for making customers successful in driving value out of their cloud data, you will have a lot in common with Veza! You Will: Provide nuanced technical and non-technical end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. Manage the escalation of and ensuring prioritization of product defects into the engineering team Take ownership of the customer experience and functioning as an advocate and voice of the customer with product and engineering teams Create and share knowledge in both written and verbal forms both internally and externally Function as a subject matter expert within support for Veza products Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes You Have: Education BA/BS degree or equivalent experience required Experience 5+ years of customer support, technical support, or security engineer experience for an enterprise cloud based platform Prior experience providing support to enterprise customers specifically in a start-up environment. An understanding of role based access control and least privileged access practices Broad knowledge of, and experience in, fundamental information security concepts. Strong working understanding of Identity Providers such as Okta and Azure Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues with cloud services Strong knowledge
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