AspenTech
Industrial Artificial Intelligence (AI) software
SrTechnicalSupportEngineer
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“Sr Technical Support Engineer at AspenTech. Skills: Chemical Engineering, Technical Support, AspenTech software, Customer Communication, Problem Solving. Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software. Mentor and assist junior staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software”
What You'll Achieve.
drive improved product quality; create value for customers; deliver higher levels of sustainability, safety and profitability
Industry & Context.
hands-on problem-solving skills; Troubleshoot & resolve chemical engineering related industry problems; resolve advanced chemical engineering related industry problems; Ability to identify opportunities that create value for customers
Ability to travel. Travel is usually less than 25% and may occasionally be international
What They're Looking For.
Must Have
Bachelor's, Master’s or Ph. D. degree in Chemical Engineering, Operations Research, or closely related discipline, 5-8 years of relevant experience, understanding of Chemical Engineering principles, Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries, written and verbal communication skills, Ability to present complex information in a clear and concise manner, customer first mindset, Ability to identify opportunities that create value for customers, Ability to manage multiple responsibilities and competing priorities
Nice to Have
Work experience in refining, chemical, pharmaceutical or process industries, Prior exposure to AspenTech products or competitor tools
What You'll Do.
Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
Mentor and assist junior staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
Communicate with customers through phone
Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech
review and approve technical white papers for publication to AspenTech’s web knowledgebase
Deliver high-quality foundation
intermediate and advanced level training classes
which are based on principles of chemical engineering and industrial processes
to AspenTech’s customer base
Update AspenTech’s customer-facing training materials for new releases and new applications in the industry
Tailor training materials to specific plants and processes based on customer industrial business needs
Lead a small team functioning as subject matter experts (SME) in AspenTech’s pre-release beta software testing program to drive improved product quality
Conduct pre-sales consultations
based on chemical engineering principles and industrial processes
to identify prospects’ business problems and articulate AspenTech’s products as the solution
design and configure AspenTech solutions in customer environments based on their business needs
Conduct health checks on assigned accounts
Lead or execute various departmental improvement projects as needed
How You'll Work.
Team & Collaboration
Mentor and assist junior staff; Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech; Lead a small team functioning as subject matter experts (SME)
Communication Scope
great communication skills; written and verbal communication skills; Ability to present complex information in a clear and concise manner; Communicate with customers through phone, chat, web-conferencing, email and in-person
Process & Methodology
Manage multiple responsibilities and competing priorities, Lead or execute various departmental improvement projects
Full Job Description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. ## **The Role** Today's dual challenge of meeting sustainability goals while maximizing business performance demands new levels of efficiency and innovation. With more than 120 patents, AspenTech is the world’s leading Industrial Artificial Intelligence (AI) software provider; helping our customers deliver higher levels of sustainability, safety and profitability. We are seeking a Chemical Engineer to join our Petroleum Supply Chain (PSC) team to work as a Sr. Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. Aspen Technology, Inc. offers a thorough training program to develop our technology leaders of tomorrow. Through classroom training, mentored hands-on work and real-world customer problem solving engineers can quickly gain rich industry experience. Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company. ## **Your Impact** * Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software * Mentor and assist junior staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietar
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