SrTechnicalSupportEngineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. ## **The Role** Aspen Technology is seeking a Sr Technical Support Engineer to join our industry leading Advanced Process Control software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech APC software such as Aspen DMC3 and Aspen GDOT. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing. ## **Your Impact** * Provide loyalty-inspiring customer service that drives user engagement and sustains product usage. * Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software. * Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech. * Deliver high-quality _intermediate/advanced level_ training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customer _s._ * Develop and/or maintain customer focused training materials for new releases and new applications in the industry. * Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution. * Uncover and analyze client/prospect needs to suppor