Amazon Web Services EMEA
Project/Program/Product Management--Technical, Technical Program Management, Cloud Computing
Sr.TechnicalProgramManager,UnifiedOperations(MENAT)
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“Sr. Technical Program Manager, Unified Operations (MENAT) at Amazon Web Services EMEA. Skills: Unified Operations, Program management, Customer success. Serve as operational delivery manager. Build Unified Operations enablement plans”
What You'll Achieve.
Customer improvement; Best practice adoption
Industry & Context.
High-judgment technical decisions; Problem resolution
What They're Looking For.
Must Have
Understanding of incident management, Understanding of problem resolution processes, Verbal and written communication skills, Ability to influence senior technical stakeholders, Proven ability to make high-judgment technical decisions, Experience leading cross-functional teams
Nice to Have
Experience with resilience engineering, Experience with chaos engineering, Experience with observability practices, Understanding of enterprise IT operational capabilities, Knowledge of the AWS Well-Architected Framework, AWS or other public cloud certifications, Background in regulated industries
What You'll Do.
Serve as operational delivery manager
Build Unified Operations enablement plans
Orchestrate Unified Operations resources
Manage delivery of UOps
Act as single-threaded leader for UOps delivery
Make high-judgment technical decisions
Communicate with customer leadership
Partner with Account TAMs
Execute customer-specific enablement plans
Orchestrate capabilities across technical domains
Orchestrate collaboration between teams
Drive best practice adoption
Monitor and analyse UO metrics
Identify areas for customer improvement
Implement integrated incident management
Drive actions from TAM-led reviews
Provide feedback to product teams
Provide feedback to leaders
How You'll Work.
Team & Collaboration
Cross-functional teams; Account TAMs; Technical specialists; Customer stakeholders; Unified Operations teams; Account Teams
Communication Scope
Verbal communication; Written communication; Influence stakeholders
Process & Methodology
Program management
Full Job Description
As a Sr. Technical Program Manager , you will serve as a designated operational delivery manager for our enterprise customers utilising our Unified Operations (UOps) services, AWS's highest-tier support experience for customers with business-critical workloads. You will be responsible for building Unified Operations enablement plans in conjunction with the Technical Account Manager (TAM), orchestrating Unified Operations resources, and managing the delivery of UOps to our customers. This role requires a strategic thinker with strong leadership skills. Key job responsibilities Key Responsibilities * Act as the single-threaded leader for UOps delivery for onboarding workloads with stringent uptime requirements, making high-judgment technical decisions that directly impact business continuity and operational resilience * Communicate directly with customer leadership regarding progress, blockers, and operational integrity * Partner with Account TAMs and other specialists to build and execute customer-specific Unified Operations enablement plans, orchestrating capabilities across multiple technical domains aligned with customer outcomes * Orchestrate collaboration between Unified Operations teams (DSEs, CDP Engineers, FAMs), Account Teams, and customer stakeholders to drive best practice adoption * Monitor and analyse UO metrics to identify areas for continued customer improvement. * Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks * Drive actions from TAM-led reviews of architectural, observability, resilience, and problem management gaps for their most critical workloads * Collaborate with technical specialists to drive technical guidance across multiple domains * Provide feedback to the Unified Operations product teams and other leaders on areas for service improvements Basic Qualifications: - * Understanding of incident management and problem resolution processes - * Strong verbal and written communication skills with
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