Amazon Canada Fulfillment Services, ULC
Technology
Sr.TechnicalProgramManager,AmazonFlex,DriverEngagement&TransporterExperience
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“Sr. Technical Program Manager, Amazon Flex, Driver Engagement & Transporter Experience at Amazon Canada Fulfillment Services, ULC. Skills: Technical Program Management, Cross-team execution, Roadmap management. Identify and evaluate signal sources. Leverage big data systems knowledge”
What You'll Achieve.
Improve delivery quality; Stay engaged; Enhance on-road experiences; Improve transporter quality; Evolve execution systems; Drive alignment; Drive on-time delivery; Quantify improvements
Industry & Context.
Surface risks early; Remove blockers; Analyze data; Quantify improvements
What They're Looking For.
Must Have
5+ years technical program management, 7+ years working with engineering teams, 3+ years software development, 5+ years TPM with software engineering teams, Manage programs across cross functional teams, Build processes, Coordinate release schedules
Nice to Have
5+ years project management disciplines, Manage scope, schedule, budget, quality, Risk and critical path management, Manage projects across cross functional teams, Build sustainable processes, Coordinate release schedules, Define KPIs/SLAs, Report to senior leadership
What You'll Do.
Identify and evaluate signal sources
Leverage big data systems knowledge
Navigate complex service dependencies
Inform program decisions
Create and maintain program roadmaps
Align cross-team priorities
Run weekly program reviews
Ensure visibility into progress
Hold teams accountable
Write program review documents
Build working relationships with partner teams
Enable cross-team collaboration
Earn trust with senior management
Communicate program status
Scope engineering efforts
Set project priorities
Drive on-time delivery
Manage feature testing
Enforce quality definitions
Oversee post-launch monitoring
Quantify improvements
How You'll Work.
Team & Collaboration
Cross-team execution; Partner with engineering teams; Work with mobile engineers; Align with product stakeholders; Collaborate with science stakeholders; Work with partner teams; Cross-functional programs
Communication Scope
Communicate status; Communicate impact; Communicate escalations; Communicate program status; Communicate risks; Communicate change control; Clear communication
Process & Methodology
Program management, Roadmap planning, Dependency management, Risk management, Release scheduling, Milestone tracking, Scope management, Schedule management, Budget management, Quality management, Critical path management
Full Job Description
We're seeking a Technical Program Manager to drive cross-team execution across two critical Flex spaces: MELTS (Motivation, Evaluation, Learning, Transparency & Signals) and the Transporter Experience On Road Org (OTX). MELTS builds the post-execution features that help delivery partners understand their performance, improve delivery quality, and stay engaged — including Standings, Achievements, Rewards, Promotions, and the Learning Portal. OTX owns the on-road experience and shipper contracts & execution systems, equipping transporters with the tools and guardrails to complete deliveries, pickups, and services efficiently and at high quality while powering the backend systems and contract constructs that underpin all of Last Mile. You'll split your time across both spaces coordinating programs across five engineering teams (SMART, Evaluation, Motivation, DELTA, and Lapin) and their distributed service architectures. On OTX, you'll work directly with mobile and backend engineers across multiple tech teams to enhance on-road experiences, improve transporter quality, and evolve execution systems. You'll own program roadmaps, manage cross-team dependencies, surface risks early, and drive alignment between engineering, program, product, and science stakeholders. The ideal candidate is comfortable navigating ambiguity, making tradeoffs between speed and quality, and communicating clearly with both technical and non-technical audiences. You'll also be expected to deep dive into the vast Last Mile landscape to identify signal sources from partner teams. Experience with large-scale distributed systems, data pipelines, or ML-driven evaluation platforms is a plus. Key job responsibilities - Partner with engineering, product, and program teams to identify and evaluate signal sources from upstream Last Mile teams used for driver defect and exemption attribution. - Leverage familiarity with big data systems and technical architectures to navigate complex service dependencies and
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