Amazon Development Centre Canada ULC
Technology
Sr.TechnicalProgramManager,AmazonCustomerService
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Technical Program Manager, Amazon Customer Service at Amazon Development Centre Canada ULC. Skills: Program management, Technical program management, Cross-functional programs. Manage program lifecycle. Manage single product”
What You'll Achieve.
Deliver results; Quantified improvements
Industry & Context.
Anticipate bottlenecks; Make trade-offs; Break down projects
What They're Looking For.
Must Have
5+ years technical program management, 7+ years working with engineering teams, 3+ years software development, 5+ years technical program management with engineering teams, Manage programs across cross functional teams, Build processes, Coordinate release schedules
Nice to Have
5+ years project management disciplines, Manage projects across cross functional teams, Build sustainable processes, Coordinate release schedules, Define KPIs/SLAs, Report to senior leadership
What You'll Do.
Manage program lifecycle
Manage single product
Manage larger initiatives
Deliver large projects
Contribute to narratives
Take ownership of goals
Influence resource allocation
How You'll Work.
Team & Collaboration
Cross-functional teams; Technology teams; Operational teams; Customer Service Technology systems
Process & Methodology
Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management
Full Job Description
Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive data, and machine learning algorithms? If your answer is yes, then Amazon's Customer Central Technology (CHEX) team is the place for you. We are a diverse, cross-disciplinary team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, more easily, and in their preferred way of interacting with Amazon. Customer Service Technology systems form the core of Amazon's customer service infrastructure. We integrate with teams across Amazon's entire business and are the experts in using technology to create exceptional service experiences for customers. Our team is seeking Senior Technical Program Managers to manage large, cross-functional programs that support Customer Service Operations worldwide. In this role, you will be responsible for driving large cross-team projects that span multiple technology and operational teams. As a Senior TPM, you will anticipate bottlenecks, escalate effectively, make trade-offs, and balance business needs against technical constraints. You will be expected to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, ability to employ scalable mechanisms, and leadership are essential to success in this role. Key job responsibilities - Managing the lifecycle of complex cross-functional programs. - Focus on managing a single product in a critical technology area and/or managing larger initiatives that span organizations or geographies in support of broader customer service business objectives. - Responsible for the delivery of large and complex projects, ensuring successful execution and completion. - Contribute to and devel
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