Amazon. com Services LLC
Technology
Sr.TechnicalProgramManager,AmazonCustomerService
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Technical Program Manager, Amazon Customer Service at Amazon. com Services LLC. Skills: Technical Program Management, Generative AI, Cross-functional projects. Own scoping, planning, execution. Anticipate bottlenecks”
Industry & Context.
Solve complex technical problems
What They're Looking For.
Must Have
5+ years technical program management, 3+ years software development, 5+ years TPM with software engineering, Manage programs across cross functional teams, Build processes, Coordinate release schedules
Nice to Have
5+ years project management disciplines, Scope management experience, Schedule management experience, Budget management experience, Quality management experience, Risk management experience, Critical path management experience, Manage projects across cross functional teams, Build sustainable processes, Coordinate release schedules, Define KPI's/SLA's, Report to senior leadership
What You'll Do.
Anticipate bottlenecks
Provide escalation management
Balance business needs
Balance technical constraints
Solve complex technical problems
Design robust solutions
Design scalable solutions
Hire software development engineers
Lead software development engineers
Design solutions in agile manner
Deploy solutions in agile manner
Influence stakeholders
Adhere to business plans
Influence science teams
Influence engineering teams
Deliver Self-Service Automation products
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leaders; Engineering teams
Process & Methodology
Agile, Scope management, Schedule management, Budget management, Risk management, Critical path management
Full Job Description
Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Experience Product (CXP) department which is part of the Amazon Customer Service (CS) Org. We are looking for a Sr. Technical Program Manager (TPM) who can own the scoping, planning, and execution for challenging and high impact projects. This Sr. TPM role will be highly visible across CS org. You will be partnering with and influencing the direction of multiple engineering teams within and outside of CS to deliver complex/cross-functional projects. The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects. Key job responsibilities - Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical constraints - Demonstrate excellent leadership skills, strong technical expertise, and hands-on project management capabilities - Solve complex technical problems and design robust, scalable solutions - Hire and lead teams of software development engineers to design and deploy solutions in an agile manner A day in the life You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, and adhere to business plans towards shared objectives. About the team The mission of the CXP team is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI. Basic Qualifications: - 5+ years of technical product or program management experience - 3+ years of software develop
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