Amazon.com Services LLC
Technology
Sr.TechnicalProgramManager,AlexaForShopping(Rufus)
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“Sr. Technical Program Manager, Alexa For Shopping (Rufus) at Amazon.com Services LLC. Skills: Telemetry, Data architecture, Data systems, Data products. Own telemetry and data architecture. Define instrumentation strategy”
What You'll Achieve.
Quantify economic value; Optimize content placement
Industry & Context.
Identify bottleneck; Drive bottlenecks to closure
What They're Looking For.
Must Have
5+ years technical program management, 7+ years working with engineering teams, 3+ years software development, 5+ years technical program management with software engineering, Manage programs across cross functional teams, Build processes, Coordinate release schedules, Knowledge of data engineering pipelines, Knowledge of cloud solutions, Knowledge of ETL management, Knowledge of databases, Knowledge of visualizations, Knowledge of analytical platforms
Nice to Have
5+ years project management disciplines, Manage projects across cross functional teams, Build sustainable processes, Define KPIs/SLAs, Report to senior leadership, Data modeling experience, Data warehousing experience, Building ETL pipelines experience, Conversational AI experience, Agentic AI products experience
What You'll Do.
Own telemetry and data architecture
Define instrumentation strategy
Define data pipelines
Define measurement frameworks
Build scalable data systems
Build internal data products
Drive design of infrastructure
Drive delivery of infrastructure
Support high-volume telemetry ingestion
Support real-time processing
Support batch processing
Support attribution models
Support self-service analytics
Define shopping missions
Own frameworks for customer navigation
Capture multi-turn shopping journeys
Understand mission completion
Understand drop-off patterns
Understand engagement patterns
Drive conversational analytics
Build telemetry systems
Build measurement systems
Quantify customer interactions
Quantify intent recognition quality
Quantify dialogue effectiveness
Quantify conversion through natural language
Lead cross-functional programs
Coordinate across engineering
Coordinate across economics
Coordinate across data science
Coordinate across product organizations
Deliver multi-year programs
Influence technical trade-offs
Make sound architectural decisions
Guide teams toward solutions
Collect business requirements
Drive economists for measure economic value
Drive data teams for measure economic value
Drive software engineering teams for measure economic value
Build scalable infrastructure
Drive bottlenecks to closure
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Economists teams; Data science teams; Product organizations
Process & Methodology
Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management
Full Job Description
At Alexa for Shopping, we're building the future of conversational commerce. Whether customers are discovering products through natural conversation, getting recommendations, or completing purchases — all through Alexa-powered experiences — our mission is to make shopping effortless and ambient across every surface. We are looking for a Sr. Technical Program Manager who will own the telemetry and data architecture that powers measurement, attribution, and data-driven decision-making across Alexa for Shopping. This is a foundational role: you'll design and deliver scalable data systems and internal data products that enable the organization to quantify the economic value of shopping experiences and optimize content placement across channels. Your responsibilities will include collection of business requirements, writing specifications, and driving economists, data and software engineering teams for measure economic value of various actions, building scalable infrastructure, identifying bottleneck and driving them to closure. You are one who thrives in an entrepreneurial environment, and proactively deals with ambiguity or competing priorities. You are able to bring structure and influence the organization. Key job responsibilities Own telemetry and data architecture end-to-end — define the instrumentation strategy, data pipelines, and measurement frameworks that span both customer-facing signals (engagement, conversion, shopping intent) and backend system telemetry (latency, availability, reliability). Build scalable data systems and internal data products — drive the design and delivery of infrastructure that supports high-volume telemetry ingestion, real-time and batch processing, attribution models, dashboards, and self-service analytics for partner teams. Define and measure shopping missions — own the frameworks that capture how customers navigate multi-turn shopping journeys (browse, compare, purchase, reorder) across Alexa surfaces, enabling the organization to
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