ADCI MAA
Technology
Sr.TechnicalProgramManager,AlexaExcellenceAIOps
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Technical Program Manager, Alexa Excellence AI Ops at ADCI MAA. Skills: AI Ops, Program management, Operational excellence. Drive end-to-end program execution. Partner cross-functionally”
What You'll Achieve.
Ensure Alexa availability; Ensure Alexa reliability; Delight customers globally
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
7+ years engineering teams experience, 5+ years technical program management, 3+ years software development, 5+ years TPM software engineering, Manage cross functional programs, Build processes, Coordinate release schedules, Own roadmap strategy, Drive roadmap definition
Nice to Have
5+ years project management disciplines, Manage projects cross functional teams, Build sustainable processes, Coordinate release schedules, Define KPIs/SLAs, Report to senior leadership, Working in AI
What You'll Do.
Drive end-to-end program execution
Partner cross-functionally
Deliver cohesive solutions
Own roadmap prioritization
Balance operational needs
Drive AI/ML innovation
Drive international expansion
Deliver scalable processes
Establish mechanisms for planning
Drive continuous improvement
Validate system resilience
Identify performance bottlenecks
Manage executive communication
Manage stakeholder alignment
Translate technical programs
Drive alignment across leadership
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership; Business leaders; Scientists; Engineers
Communication Scope
Executive communication; Stakeholder alignment
Process & Methodology
Roadmap strategy, Portfolio management, Risk management, Release schedules
Full Job Description
Are you passionate about working in AI and at scale? The Alexa Excellence team is looking for a Technical Program Manager who thrives at the intersection of operational excellence and AI innovation. In this role, you will drive programs that ensure Alexa is always available, always reliable, and always delighting hundreds of millions of customers worldwide. You will lead initiatives spanning AI-powered operations (Ops AI) — including intelligent anomaly detection, automated incident response, and predictive reliability systems — while also driving Alexa's expansion into new countries and locales. You'll operate in a fast-paced, highly ambiguous environment, partnering with scientists, engineers, and business leaders to deliver programs that push the boundaries of what's possible in operational intelligence at global scale. If you're excited about shaping the future of AI-driven operations and launching world-class experiences for customers around the globe, we'd love to hear from you. Key job responsibilities Drive end-to-end program execution — from strategy definition through launch and post-launch metrics — for initiatives that directly impact Alexa's availability and reliability for hundreds of millions of customers globally. Partner cross-functionally with Engineering, Applied Science, Product, UX, and senior leadership to align on goals, remove blockers, and deliver cohesive solutions across complex technical programs. Own roadmap prioritization and portfolio management — balancing near-term operational needs with long-term AI/ML-driven innovation, including Alexa's international expansion into new countries and locales. Deliver scalable processes that enable the team to move with agility without sacrificing quality — establishing mechanisms for planning, execution tracking, risk management, and continuous improvement. Own load testing at scale to validate system resilience, ensure readiness, and proactively identify performance bottlenecks ahead of major laun
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