Conga
Sr.TechnicalConsultant
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Technical Consultant at Conga. Skills: Technical support, Troubleshooting, Salesforce, SQL. Deliver expert-level support. Resolve complex technical issues”
What You'll Achieve.
Ensuring a high-quality, seamless support experience; Maintaining customer trust and satisfaction; Ensuring timely, accurate, and effective resolution of technical challenges; Maximizing the value of Conga’s solutions; Continuous improvement of our support operations; Ensuring timely resolutions in line with customer SLAs
Industry & Context.
Troubleshooting; Debugging; Root cause analysis; Analytical thinking
Weekend and holiday shifts required on a rotational basis
What They're Looking For.
Must Have
4+ years of technical support experience in SaaS, Proven experience in troubleshooting, resolving technical issues, and supporting enterprise SaaS products, Advanced knowledge in troubleshooting and debugging, Knowledge of SQL, Knowledge of Java, Knowledge of .NET, Knowledge of Salesforce, Experience with reviewing code, Experience analyzing logs, Experience identifying technical solutions, Hands-on experience with advanced SQL scripting, Hands-on experience with Salesforce (SFDC), Hands-on experience with automation workflows, Ability to engage with customers, Ability to understand customer technical needs, Ability to provide high-quality support, Customer-first mindset, Experience in handling escalated technical issues, Demonstrated ability to apply logical and analytical thinking, Demonstrated ability to diagnose complex issues, Demonstrated ability to perform root cause analysis, Demonstrated ability to deliver effective solutions, Excellent communication and interpersonal skills, Ability to work effectively across departments, Documentation skills, Flexibility: The primary shift timing is between 7am MT to 6pm MT, with weekend and holiday shifts required on a rotational basis
Nice to Have
Preference for Salesforce, Experience with automation tools, Experience with admin/management features
What You'll Do.
Deliver expert-level support
Resolve complex technical issues
Partner with customers and internal teams
Ensure high-quality support experience
Troubleshoot advanced issues
Perform root cause analysis
Provide clear guidance to customers
Collaborate with engineering and product teams
Drive resolution and continuous improvement
Maintain customer trust and satisfaction
Serve as trusted advisor
Serve as escalation point
Identify product gaps
Enhance product quality
Enhance support processes
Provide timely support
Provide professional support
Provide empathetic support
Resolve customer issues efficiently
Build customer relationships
Act as trusted advisor
Analyze technical issues
Evaluate technical issues
Resolve technical issues
Ensure timely resolutions
Engage directly with customers
Understand customer challenges
Provide timely updates
Ensure customer satisfaction
Perform in-depth debugging
Identify root cause of issues
Review product configurations
Escalate product-related bugs
Escalate feature requests
Escalate critical issues
Document technical solutions
Contribute to knowledge base
Serve as subject matter expert
Assist customers with product usage
Assist customers with best practices
Assist customers with technical guidance
Stay up-to-date with product releases
Stay up-to-date with tools
Stay up-to-date with industry trends
Share suggestions for improving support
How You'll Work.
Team & Collaboration
Partnering closely with customers; Partnering closely with internal teams; Collaborating with engineering and product teams; Work effectively across departments
Communication Scope
Excellent communication skills
Full Job Description
A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Sr. Technical Consultant – Global Technical Support Reports to: Manager, Global Technical Support Locations: US – Boston, MA, Houston, TX A quick snapshot… As a Sr. Technical Consultant at Conga, you will play a critical role within our Global Technical Support team, delivering expert-level support across Conga’s suite of products, with a strong focus on Revenue and Contract Management solutions. You’ll be responsible for resolving complex technical issues, partnering closely with customers and internal teams, and ensuring a high-quality, seamless support experience. This role is both highly technical and customer-facing—you’ll troubleshoot advanced issues, perform root cause analysis, and provide clear guidance to customers while collaborating with engineering and product teams to drive resolution and continuous improvement. Why it’s a big deal… At Conga, customer experience is at the center of everything we do. The Sr. Technical Consultant plays a pivotal role in maintaining customer trust and satisfaction by ensuring timely, accurate, and effective resolution of technical challenges. This role directly impacts customer retention and product adoption by serving as a trusted advisor and escala
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