Toshiba Global Commerce Solutions
Retail
Sr.TechnicalBusinessAnalystandCustomerProductOwner-FLEX/CONTRACTOR
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Technical Business Analyst and Customer Product Owner-FLEX/CONTRACTOR at Toshiba Global Commerce Solutions. Skills: Technical Business Analysis, Customer Product Ownership, Retail POS systems. Lead complex customer engagements. Ensure clear business requirements”
What You'll Achieve.
Deliver measurable business value
Industry & Context.
Analytical; Problem-solving; Critical-thinking
Up to 25% travel, No visa sponsorship
What They're Looking For.
Must Have
12+ years Technical Business Analyst, 10+ years retail industry, Partnering with software development teams, Agile development methodologies, Exceptional analytical capabilities, Exceptional problem-solving capabilities, Exceptional critical-thinking capabilities, Outstanding written communication skills, Outstanding verbal communication skills, Executive-level stakeholder engagement, Leadership skills, Mentorship skills, Team collaboration skills, Creating high-quality product documentation, Creating high-quality requirements documentation, Self-directed, Sense of ownership, Sense of accountability, Deep domain expertise Retail POS, Fluent spoken English, Fluent written English, Lead teams without authority, Influence outcomes without authority
Nice to Have
Customer Product Owner experience
What You'll Do.
Lead complex customer engagements
Ensure clear business requirements
Ensure achievable business requirements
Monitor project progress
Address project issues
Deliver project value
Analyze client business requirements
Determine best approach
Guide customer decision making
Conduct client interviews
Conduct client surveys
Conduct client workshops
Gather business needs
Document project scope
Advocate core product functionality
Analyze complex requirements
Document complex requirements
Translate client requirements
Create product requirements
Discern change impact
Include change impact
Create requirements documentation
Maintain requirements documentation
Convey what is changing
Ensure fit for client
Ensure fit for product
Learn Toshiba systems
Manage client backlog
Understand feature priority
Understand feature milestones
Build client relationship
Research client questions
Support development team
Approve test scenarios
Help testing execution
Ensure solutions meet requirements
Call out scope changes
Have scope conversations
Lead process improvement
Define BA best practices
Lead special projects
Mentor other Business Analysts
Aid change management
How You'll Work.
Team & Collaboration
Partnering with clients; Partnering with product teams; Partnering with engineering teams; Client and project team
Communication Scope
Written communication; Verbal communication; Executive stakeholder engagement
Process & Methodology
Agile development, Backlog management, Scope management
Full Job Description
** 6-12 Month Flex \ Contractor Role This job opening is not eligible for immigration/work visa sponsorship** Toshiba Global Commerce Solutions is looking for a high-level Sr. Technical Business Analyst and Customer Product Owner-FLEX/CONTRACTOR that will lead complex, enterprise-scale retail technology engagements, partnering closely with clients, product, and engineering teams to translate business objectives into high-quality, scalable solutions. This role serves as a trusted advisor, guiding requirements definition, backlog prioritization, scope management, and delivery execution while advocating for core product capabilities. The position provides leadership across projects, mentors other Business Analysts, and drives best practices within the organization, leveraging deep expertise in retail operations and Point of Sale systems to deliver measurable business value. Must have 10+ years of experience in the retail industry Responsibilities: Lead large, complex customer engagements, ensuring that business requirements are clear and achievable. Monitor project progress and address any issues that arise, working to ensure that the project delivers value to both the client and Toshiba. Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature). Advocate for product as appropriate for the given project and guide customers in their decision making. Conduct interviews, surveys, and workshops with clients to gather an understanding of the what and why behind their business needs. Accountable to define and document project scope using artifacts received from sales and the client, information gathered in the workshops, and your knowledge of core product. Advocate for the use of core product functionality to solve business needs and reduce project scope. Analyze and document highly complex requirements and translate client requirements into product requirements including unhappy path and edg
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