Wiz, Inc.
Cloud Security
Sr.TechnicalAccountManager-India
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“Sr. Technical Account Manager - India at Wiz, Inc.. Skills: Technical Account Management, Customer Success, Cloud Security. Plan and execute strategies. Drive customer adoption”
What You'll Achieve.
Drive customer adoption and use of the Wiz platform; Increase adoption; Ensuring retention; Fostering satisfaction; Achieving critical goals; Achieving key performance indicators; Ensure high levels of customer satisfaction; Resolve technical escalations quickly and efficiently
Industry & Context.
Problem-solving skills; Ability to troubleshoot complex technical issues; Drive resolution
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship, This role does not offer visa sponsorship
What They're Looking For.
Must Have
3+ years of experience in technical customer facing roles, Technical expertise, Customer-facing skills, B.S. in Computer Science, Engineering, or similar field, or equivalent experience, Legal right to work in India
Nice to Have
CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer)
What You'll Do.
Plan and execute strategies
Drive customer adoption
Provide technical guidance
Address business needs
Address technical needs
Streamline collaboration
Provide expert guidance on deployment
Provide guidance on operational best practices
Assist in establishing Wiz Center of Excellence
Serve as primary Wiz liaison
Contribute to workshops
Develop trusted advisor relationships
Establish regular cadence with stakeholders
Help customers develop Success Plans
Provide guidance in achieving objectives
Measure customer achievement of KPIs
Report KPIs internally and externally
Identify and address technical issues
Resolve technical escalations
Advocate for customer needs
Offer insights on new features
Program manage account escalations
Secure contract renewals
Assist in identifying opportunities
Maintain up-to-date knowledge
Monitor news on cloud security threats
Grow knowledge of Wiz ecosystem
How You'll Work.
Team & Collaboration
Serve as the bridge between customers and the broader Wiz team; Streamline collaboration between Product Management, Sales, Engineering and Support; Collaborating with Support, Product Management, and other relevant teams; Collaborate with Engineering and Support teams; Advocate for customer needs across various departments (product management, support, etc.); Collaborate with the Wiz Sales and Renewal teams
Communication Scope
Excellent communication and interpersonal skills; Effectively engage with stakeholders at all levels
Process & Methodology
Program manage account escalations effectively
Full Job Description
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY As a Sr. Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience. Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. What you’ll do Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Suppo
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