Amazon Kuiper Commercial Services LLC
Technology
Sr.TechnicalAccountManagerEnterprise
“Sr. Technical Account Manager - Enterprise at Amazon Kuiper Commercial Services LLC. Skills: Satellite connectivity, Technical account management, Enterprise support. Serve as primary technical point of contact. Ensure optimal performance”
Industry & Context.
Troubleshooting; Problem-solving; Root cause analysis
U. S. citizen or national, U. S. permanent resident, Lawfully admitted into the U. S.
What They're Looking For.
Must Have
5+ years distributed applications experience, 5+ years technical engineering experience, 3+ years satellite communications experience, Experience in networking, Experience in troubleshooting, Experience managing technical customer-facing resources, 5+ years technical support experience, Understanding BSS/OSS integration patterns, Understanding API connectivity, Understanding system integration architectures
Nice to Have
Experience in 24x7 operational services, Experience in customer-facing technical lead role, Experience presenting complex technical information, Experience contributing to engineering discussions, AWS certification, Cloud certification, CCNA or equivalent certification, 3+ years satellite communications experience, Knowledge of AWS Infrastructure, 2+ years SCADA systems experience, 2+ years KPI experience, Experience conducting classroom training, Experience with logging tools, Experience with monitoring tools, Experience triaging security alerts, Experience with quality processes, Experience with metrics processes, Experience working with Fortune 500 enterprises, Experience with telemetry monitoring, Experience with predictive analytics, Experience with proactive network health management, Diagnose multi-vendor integration issues, Understanding enterprise business models, Understanding multi-site deployments, Understanding corporate IT operations, Understanding mission-critical connectivity
What You'll Do.
Serve as primary technical point of contact
Ensure optimal performance
Ensure technical success
Provide proactive technical guidance
Monitor performance metrics
Conduct regular technical reviews
Maintain high service delivery standards
Coordinate engineering support resources
Drive technical optimization initiatives
Manage technical support processes
Ensure rapid resolution
Maintain customer confidence
Engage customers and field teams
Communicate technical best practices
Communicate post-sales support protocols
Develop customer-facing technical collateral
Develop integration guides
Develop troubleshooting documentation
Work closely with Customer Delivery Managers
Align technical operations with business objectives
Maintain system performance standards
Identify opportunities to improve capabilities
Provide certification programs
Provide technical enablement
Coordinate with Customer Delivery Engineers
Enable rapid problem-solving protocols
Coordinate with internal engineering teams
How You'll Work.
Team & Collaboration
Customer technical teams; Engineering support resources; Customer Delivery Managers; Customer Delivery Engineers; Internal engineering teams
Communication Scope
Executive presentations; Technical writing; Client meetings
Process & Methodology
Roadmap planning
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