Dragos
ICS/OT Cybersecurity
Sr.TechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Technical Account Manager at Dragos. Skills: ICS/OT Cybersecurity, Technical Account Management, Customer Relationship Management. Serve as a Dragos Platform power user. Build customer relationships”
What You'll Achieve.
achieve success with the technology; ensure successful deployments; gather feedback to improve our offerings
Industry & Context.
solve technical challenges; solve technical and challenging issues
Up to 25% travel, All new hires must pass a background check
What They're Looking For.
Must Have
4+ years of experience working in enterprise cybersecurity, SOC analyst or cybersecurity engineer experience, Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments, Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic), Understanding of cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management, Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
Nice to Have
Eastern Time Zone preferred
What You'll Do.
Serve as a Dragos Platform power user
Build customer relationships
Address customers’ technical proactively resolve issues
and technical know-how
Manage customer expectations
Conduct health checks
Promote self-advocacy
Track key account communicate progress
How You'll Work.
Team & Collaboration
Engage with internal teams: sales, field operations, technical support, engineering, product management
Full Job Description
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role: As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings. Responsibilities: Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts. Build strong customer relationships, especially with key customer stakeholders. Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems. Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption. Manage customer expectations while holding them accountable. Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm. Conduct health checks and promote self-advocacy. Engage with internal teams: sales, field operations, technical support, engineering, product management, and more. Track key account metrics; communicate progress to internal and external stakeholders. Identify service opportunities
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