Amazon.com Services LLC
Technology
Sr.TechProgramManager,CentralTechnicalOperationsServices
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Tech Program Manager, Central Technical Operations Services at Amazon.com Services LLC. Skills: Program Management, Incident Management, Technical Operations. Mitigate customer impacting events. Improve tooling, automation, and processes”
What You'll Achieve.
Make customer impacting events shorter; Make customer impacting events less frequent; Make customer impacting events less severe
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
7+ years engineering teams experience, 5+ years technical program management, 5+ years TPM software engineering, 3+ years software development, Experience managing programs cross functional teams, Experience building processes, Experience coordinating release schedules
Nice to Have
5+ years project management disciplines, Experience managing projects cross functional teams, Experience building sustainable processes, Experience coordinating release schedules, Experience defining KPI's/SLA's, Reporting to senior leadership
What You'll Do.
Mitigate customer impacting events
Direct issue resolution to service teams
Dive deep into events retrospectively
Drive improvements to process
Manage projects with cross-org dependencies
Find solutions to unanticipated obstacles
Understand Software Development Lifecycle
Understand Incident Management
Manage dependent services and features
Use data and insights to influence change
Drive change into processes and tooling
Evolve incident management approach
and technology leaders
Advocate for customers
How You'll Work.
Team & Collaboration
Partner across global teams; Partner across time zones; Work with global teams; Work with internal teams
Communication Scope
Reporting to senior leadership
Process & Methodology
Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management
Full Job Description
Amazon Central Technical Operations Services (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. Our automated tooling quickly identifies the cause of an issue and helps mitigate the impact, and much of our engineers’ time is spent on projects to improve the tooling, automation, and processes to avoid future occurrences. We help direct the resolution of an issue to the relevant service teams, and dive deep into those events retrospectively to drive improvements to our process. It's an exciting time to join our team as we are rapidly growing and expanding our offerings globally. Key job responsibilities The Senior TPM role requires experienced leadership skills, the ability to partner effectively across global teams and time zones both within the team and across Amazon. It requires strong technical expertise, the ability to manage projects with cross-org dependencies to find solutions to unanticipated obstacles. As a member of the team, you’ll need to understand the fundamentals of Software Development Lifecycle, Incident Management, required tools, processes, and what it takes to manage dependent services and features that involve multiple internal teams. You will use data and insights learned from incidents to influence and drive change into our processes and tooling. You will help evolve our incident management approach which includes direct customer engagements and brings with it a greater accountability for issue resolution. You will also continuously engage business, product, and technology leaders and be a strong advocate for our customers. This position will be part of a globally distributed
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