Amazon Support Services Costa Rica SRL
E-Commerce
SrTAMManager,NABooks
“Sr TAM Manager, NA Books at Amazon Support Services Costa Rica SRL. Skills: Publisher support, Team management. Hire and develop TAMs. Support publishers”
What You'll Achieve.
Deliver results; Develop staff for higher responsibility
Industry & Context.
Root cause investigation; Troubleshoot technical questions
What They're Looking For.
Must Have
5+ years working cross functionally, 5+ years team management, 5+ years cross functional project delivery, 5+ years program or project management, Experience defining program requirements, Using data and metrics to determine improvements
Nice to Have
Managing, analyzing and communicating results to senior leadership
What You'll Do.
Hire and develop TAMs
Troubleshoot technical questions
Educate on best practices
Improve publisher experience
Improve customer experience
Deliver superior support
Advocate for publisher requirements
Define operating procedures
Launch operating procedures
Improve operating procedures
Resolve complex inquiries
Administer account changes
Administer catalog changes
Act as subject-matter expert
Leverage technology innovation
Leverage process innovation
Improve operation scalability
Improve operation efficiency
Improve operation scope
Define key performance indicators
Refine key performance indicators
Own root cause investigation
Own root cause resolution
Act as escalation point
How You'll Work.
Team & Collaboration
Work with product management; Work with engineering; Work with shared service teams
Process & Methodology
Program management, Project delivery
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