Amazon Support Services Costa Rica SRL
E-Commerce
SrTAMManager,NABooks
“Sr TAM Manager, NA Books at Amazon Support Services Costa Rica SRL. Skills: Team development, Publisher support, Process improvement. Direct hiring and development of TAMs. Support publishers”
What You'll Achieve.
Deliver results; Develop staff for higher responsibility
Industry & Context.
Root cause investigation; Troubleshoot technical questions
What They're Looking For.
Must Have
5+ years program management, 3+ years vendor management, 2+ years cross-functional with tech teams, Experience implementing repeatable processes, Experience driving automation or standardization, 4+ years direct leadership/supervisory experience
Nice to Have
2+ years developing program strategies, Experience understanding product requirements, Experience understanding technical requirements, Experience interfacing with Product teams, Experience interfacing with Technology teams
What You'll Do.
Direct hiring and development of TAMs
Troubleshoot technical questions
Educate on best practices
Work with product management teams
Work with engineering teams
Work with shared service teams
Improve publisher experience
Improve customer experience
Deliver superior support
Advocate for publisher requirements
Define operating procedures
Launch operating procedures
Improve operating procedures
Resolve publisher inquiries
Administer changes to publishers’ accounts
Administer changes to publishers’ catalogs
Act as subject-matter expert
Leverage technology innovation
Leverage process innovation
Bring continuous improvement to operation
Define key performance indicators
Refine key performance indicators
Own root cause investigation
Own root cause resolution
Act as escalation point
How You'll Work.
Team & Collaboration
Product management teams; Engineering teams; Shared service teams
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