Amazon.com Services LLC
Supply Chain/Transportation Management, Supply Chain Management, transportation and logistics
Sr.SupplyChainManager,ReturnsPlanning
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“Sr. Supply Chain Manager, Returns Planning at Amazon.com Services LLC. Skills: Supply chain planning, Strategic initiatives, Data-driven decisions. Own supply chain planning for US Returns. Create and implement strategic initiatives”
What You'll Achieve.
Serve customers better; Richer end to end customer experience; Deliver results; Influence long-term direction; Fulfill more products safer; Fulfill more products faster; Fulfill more products efficiently; Fulfill more products cost-effectively; Drive tactical improvements; Drive strategic improvements; Eliminate defects; Measure network performance; Drive continuous improvement
Industry & Context.
Data-driven decision making; Root cause analysis
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership
Nice to Have
2+ years driving process improvements, Master's degree or MBA
What You'll Do.
Own supply chain planning for US Returns
Create and implement strategic initiatives
Make data-driven decisions
Manage stakeholder relationships
Plan and execute within an environment
Communicate business conditions and decisions
Influence long-term network direction
Fulfill more products
Drive tactical improvements
Drive strategic improvements
Own programmatic execution
Implement processes to eliminate defects
Create solutions for customer experience
Execute root cause analysis
Operate in a cross-functional capacity
Influence in a cross-functional capacity
Oversee development of network modeling tools
Simulate returns network
Optimize returns network
Establish metrics and KPIs
Measure network performance
Drive continuous improvement
Identify opportunities to leverage technology
Identify opportunities to leverage automation
Enhance returns processing capabilities
Create plans for the Returns network
Address operational problems
Partner with relevant stakeholders
How You'll Work.
Team & Collaboration
Stakeholder relationships; Partner teams; Cross-functional capacity; Relevant stakeholders
Communication Scope
Communicate business conditions; Communicate decisions
Process & Methodology
Program management, Project management, End to end delivery
Full Job Description
As a Supply Chain Manager within the Returns Long term Network topology planning and S&OP (Sales and Operations Planning), you will have the opportunity to own supply chain planning for all of US Returns. You will have a holistic view of supply and demand within the Amazon Returns network and be an integral part in creating and implementing large scale strategic initiatives in inventory optimization, transportation cost, labor capacity management and more – all with the goal of better serving our customers. There will rarely be a perfect solution, so it will be up to you to make data-driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment. The Sr. Supply Chain Manager will work in a fast-paced, fluid environment and be responsible for communicating business conditions and decisions effectively with stakeholders across multiple groups and levels – from warehouse associates to various Amazon Directors and VPs. In this role, the Sr. Supply Chain Manager will seek out problems, dive deep into data, earn trust of partner teams, and deliver results that can have a large-scale influence. This role is a blend of short-term execution and long-term strategic planning, that requires quick decision-making, with incomplete data, while also thinking big and influencing the long-term direction of the network. The end goal of this role is to answer the question of how we can fulfill more products to our customers in a safer, faster, more efficient, and more cost-effective manner. Key job responsibilities · Demonstrate strong Customer focus · Make sound business judgments to drive both tactical as well as strategic improvements · Own programmatic execution and the detailed and strategic levels · Identify, prioritize, and implement processes to eliminate defects in the supply chain · Create, develop, and drive solutions that lead to a richer end to end customer experience · Execute thorough root cause analysis and deliver
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