Socure
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Sr.StrategicCustomerSuccessManager,BigTech/AI
“Sr. Strategic Customer Success Manager, Big Tech/AI at Socure. Skills: Customer Success, Strategic Partnership, Executive Engagement, Value Realization. Serve as the strategic partner and trusted advisor for enterprise customers.. Focus on executive alignment, success planning, and ensuring customers achieve measurable outcomes.”
What You'll Achieve.
Customers achieve measurable outcomes with our solutions.; Customer outcomes are consistently met.; Visibility is created.; Risk is reduced.; Strategic trust is deepened.; Customer goals are aligned with solution capabilities.; Measurable business outcomes are connected to adoption signals.; Renewal and expansion strategies are informed.; Transparency, compliance, and confidence in solution performance are ensured.; Strategy and execution are unified across customer divisions or regions.; Solutions are scaled across the enterprise.; Customers serve as references, case studies, or industry champions.; Holistic view of account health is maintained.; Churn risk is identified and mitigated early.; Seamless customer experiences are ensured.; The standard for strategic enterprise engagement is set.; Net Dollar Retention (NDR) and Customer Lifetime Value (CLV) improve.; Churn risk is identified and mitigated early, leading to stronger retention.; Customers actively participate in advocacy programs.; All functions stay aligned.; Confidence in our partnership is reinforced.; The capability of the entire team is raised.
Industry & Context.
Think critically; Solve customer problems with precision; Identify risks early and orchestrate internal resources to mitigate churn; Resolve critical escalations with urgency and transparency
What They're Looking For.
Must Have
Experience with X, Knowledge of X, Proficient in X, Familiar with X, X experience required
What You'll Do.
Serve as the strategic partner and trusted advisor for enterprise customers.
Focus on executive alignment
and ensuring customers achieve measurable outcomes.
Act as the bridge across functions
ensuring customer outcomes are consistently met.
Lead initiatives such as executive business reviews
and cross-business alignment programs.
Build trusted relationships with executives and operational stakeholders.
Act as the customer’s advocate internally.
Position solutions as enablers of customer's strategic business initiatives.
Lead joint success planning.
Interpret adoption signals and connect them to measurable business outcomes.
Provide health insights to Account Executives.
Lead executive business reviews (EBRs) with data-driven updates.
Facilitate model governance sessions.
Run cross-line-of-business and global alignment programs.
Support change management
and operational excellence programs.
Promote advocacy by identifying opportunities for customers to serve as references
or industry champions.
Own the holistic view of account health.
Identify risks early and orchestrate internal resources to mitigate churn.
Provide structured reporting and health insights.
Ensure customers receive timely support and guidance.
Take ownership of managing and resolving critical escalations.
Partner with internal stakeholders to remove friction.
Lead complex customer programs.
Channel customer feedback into product innovation and roadmap direction.
Mentor junior teammates.
How You'll Work.
Team & Collaboration
Work hand-in-hand with Account Executives and Solution Consultants.; Act as the bridge across functions.; Partner with Solution Consultants to interpret adoption signals.; Provide Account Executives with health insights.; Partner with internal stakeholders to remove friction.; Mentor junior teammates.
Communication Scope
Executive communication; Transparent communication
Process & Methodology
Lead joint success planning, Lead executive business reviews (EBRs), Facilitate model governance sessions, Run cross-line-of-business and global alignment programs, Support change management, benchmarking, and operational excellence programs, Lead complex customer programs
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