ServiceNow
Identity Security
SrStaffSiteReliabilityEngineer
“Sr Staff Site Reliability Engineer at ServiceNow. Skills: Site Reliability Engineering, Cloud Infrastructure, Identity Security, Automation. Lead infrastructure initiatives. Architect scalable solutions”
What You'll Achieve.
Deliver innovative solutions; Reduce manual workload; Align reliability goals; Elevate technical capabilities; Foster culture of reliability; Foster culture of operational excellence; Foster culture of continuous improvement
Industry & Context.
Root cause analysis; Troubleshooting; Ambiguous problem spaces
3 days onsite, On-call rotation
What They're Looking For.
Must Have
BS degree in Computer Science, 7+ years SRE/DevOps/Infra experience, 5+ years AWS experience, 5+ years Kubernetes experience, 5+ years Linux experience, 5+ years Terraform experience, 5+ years programming/scripting skills, 5+ years monitoring tools experience, 5+ years distributed systems experience, 5+ years microservices experience, 5+ years reliability patterns experience, Experience with GitOps model, Experience with CI/CD pipelines, Experience with compliance framework audit
Nice to Have
BS degree equivalent practical experience, Experience with Bazel a plus, Experience with CueLang a plus
What You'll Do.
Lead infrastructure initiatives
Architect scalable solutions
Navigate technical challenges
Architect solutions for Cloud Prem
Deploy solutions for SaaS customers
Drive technical innovation
Establish SRE best practices
Respond to critical incidents
Lead root cause analysis
Implement long-term resolutions
Develop automation solutions
Streamline operations
Reduce manual workload
Participate in on-call rotation
Ensure incident handoff
Partner with Engineering teams
Partner with Product teams
Partner with Customer Success teams
Align reliability goals
Communicate technical concepts
Influence technical decisions
Drive adoption of tools
Drive adoption of processes
Drive adoption of patterns
Provide tier 2/3 support
Troubleshoot customer issues
Resolve deployment challenges
Resolve configuration challenges
Resolve integration challenges
Conduct technical onboarding
Provide guidance on platform architecture
Provide guidance on best practices
Create customer-facing documentation
Create troubleshooting guides
Lead technical discussions
Mentor SRE team members
Mentor engineering team members
Elevate technical capabilities
Foster culture of reliability
Foster culture of operational excellence
Foster culture of continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Product teams; Customer Success teams; Across teams
Communication Scope
Executive presentations; Technical documentation
Process & Methodology
Agile
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