Mozilla
SrStaffMixedMethodsUserResearcher
Neural analysis suggests this role is
optimal for Lead candidates.
“Sr Staff Mixed Methods User Researcher at Mozilla. Skills: mixed methods research, strategic research leadership, qualitative methods, quantitative approaches, AI tools. Lead the most complex, ambiguous, and highest-stakes research studies. setting the standard for research excellence”
What You'll Achieve.
shape product vision at the organisational level; ensure user needs are embedded in the long-term product and business strategy; build cohesive, evidence-based perspectives on user experience; ensure outputs are accurate; position Mozilla as a leader in ethical AI-assisted research practice; research continuously informs design and strategy
Industry & Context.
human-centered exploration of complex problems; uncover user insights; translate findings into clear, actionable insights; evaluate their outputs critically; advise others where standard methods fall short
What They're Looking For.
Must Have
8+ years of applied research work experience, at least 6 years in the tech/SaaS industry, Extensive experience leading both evaluative and generative research across multiple phases of the product development lifecycle, Demonstrated success operating in fast-paced, agile environments, Deep expertise in qualitative methods (e.g., interviews, concept testing, usability studies), practical experience with quantitative approaches (e.g., survey design, data analysis), Exceptional judgment in setting research priorities at the program level, making trade-offs across multiple concurrent workstreams, advising other researchers on method, scope, and strategic framing, Deep, current knowledge of AI tools used in research workflows, expertise to evaluate their outputs critically, define organizational standards for their use, guide the team in applying them responsibly and effectively, Recognized as an internal expert in research methodology, ability to introduce novel approaches, advance the field, advise others where standard methods fall short, Collaborative and influential communicator, skilled at building partnerships with cross-functional teams, driving alignment through evidence-based insights, Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy
Nice to Have
PhD preferred, specific ML framework experience, cloud platform certs
What You'll Do.
Lead the most complex
and highest-stakes research studies
setting the standard for research excellence
directly shaping product vision at the organisational level
Drive user-centered decision-making at the executive level
influencing directors and VPs
ensuring user needs are embedded in the long-term product and business strategy
Integrate diverse data sources — qualitative and quantitative research
and market intelligence — to build cohesive
evidence-based perspectives on user experience
Leverage AI tools thoughtfully across the research workflow
applying critical review to ensure outputs are accurate
Define standards for responsible AI use in research
establishing frameworks that the broader team adopts
position Mozilla as a leader in ethical AI-assisted research practice
Elevate the research practice by setting the methodological bar
identifying capability gaps across the team
mentoring Staff researchers and below
How You'll Work.
Team & Collaboration
Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities; building partnerships with cross-functional teams; driving alignment through evidence-based insights
Communication Scope
Collaborative and influential communicator; driving alignment through evidence-based insights
Process & Methodology
setting research priorities at the program level, making trade-offs across multiple concurrent workstreams
Full Job Description
To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link. Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use mixed methods research to understand business needs and uncover user insights that inform product and design strategy. In this role, you’ll serve as a research leader across the organization, contributing to the strategic direction for how research is practiced and coaching and mentoring the next generation of researchers. You will lead both evaluative and foundational studies in close partnership with product managers, designers, engineers, data scientists, and fellow researchers. You’ll apply qualitative and quantitative methods to understand users’ experiences, contexts, motivations, and behaviors, translating those findings into clear, actionable insights
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