Delivery Hero
Logistics
Sr.SpecialistWorkforceOperations&Experience
“Sr. Specialist Workforce Operations & Experience at Delivery Hero. Skills: Workforce Operations, Vendor Management, 3PL Management, Staffing Models. Design and scale store staffing model. Drive vendor governance”
What You'll Achieve.
Build and scale a reliable staffing model; Ensure sufficient, uninterrupted supply of staff; Improve vendor governance; Improve vendor accountability; Improve vendor long-term performance; Ensure accurate accounting; Boost store staff morale; Boost store staff retention; Boost store staff performance consistency
Industry & Context.
Identify operational trends; Drive actionable insights; Identify workforce fraud risks; Mitigate workforce fraud risks
What They're Looking For.
Must Have
3-5+ years of experience in workforce management, 3-5+ years of experience in retention, 3-5+ years of experience in R&R, 3-5+ years of experience in manpower planning, 3-5+ years of experience in vendor management, 3-5+ years of experience in 3PL management, Proven track record of managing outsourced manpower vendors, Proven track record of managing 3PL workforce partners, Background in workforce operations, Experience managing core workforce KPIs, Analytical capabilities to interpret workforce data, Advanced proficiency in Excel, Advanced proficiency in Google Sheets, Understanding of compliance controls, Understanding of labor governance, Understanding of workforce operational standards, Robust project management capabilities, Robust process implementation capabilities
Nice to Have
Experience within darkstore operations, Experience within warehouse operations, Hands-on knowledge of dashboarding tools
What You'll Do.
Design and scale store staffing model
Drive vendor governance
Drive cost optimization
Manage fraud prevention
Partner across regions
Ensure operational readiness
Ensure sustainable growth
Build and scale store staffing model
Manage end-to-end lifecycle operations
Manage store staff onboarding
Manage store staff training
Manage store staff offboarding
Manage store staff attrition
Support regional expansion
Support scaling plans
Ensure workforce models remain sustainable
Ensure workforce models remain efficient
Ensure workforce models remain execution-ready
Drive continuous improvement initiatives
Drive workforce planning improvements
Drive picker quality improvements
Drive store staff cost optimization
Manage 3PL account frameworks
Ensure uninterrupted supply of store staff
Implement 3PL account management framework
Improve vendor governance
Improve vendor accountability
Improve vendor performance
Lead performance governance with local markets
Conduct regular business reviews
Develop structured action plans
Define workforce compliance policies
Standardize workforce compliance policies
Ensure accurate tracking of staff attendance
Ensure accurate tracking of staff leave
Ensure accurate tracking of staff overtime
Collaborate with Finance teams
Collaborate with POPs teams
Identify workforce fraud risks
Mitigate workforce fraud risks
Implement preventive controls
Implement reporting mechanisms
Partner with Operations teams
Partner with HR teams
Partner with Legal teams
Ensure staffing strategies align with requirements
Design Rewards & Recognition programs
Implement Rewards & Recognition programs
Boost store staff morale
Boost store staff retention
Boost store staff performance consistency
How You'll Work.
Team & Collaboration
Partnering across regions; Collaborating with local markets; Collaborating with Finance teams; Collaborating with POPs teams; Partner with Operations teams; Partner with HR teams; Partner with Legal teams
Process & Methodology
Project management, Process implementation
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