Company
Sr.SpecialistII,GainsightAdministrator
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“Sr. Specialist II, Gainsight Administrator. Skills: Gainsight Administration, Platform Optimization, Stakeholder Collaboration. Serve as primary administrator for system platforms. Manage and optimize data integrations”
What You'll Achieve.
Ensure platform scalability, data quality, and system performance; Ensure quality and timely delivery of all projects; Align with organizational timelines and objectives; Provide actionable insights into customer engagement, risk, lifecycle progression, and retention; Ensure KPIs and customer data models are consistently defined and aligned; Support forecasting, account reviews, and operational planning; Enhance onboarding, adoption, engagement, and retention; Streamline activities across your assigned functional organization; Iterating to improve performance
Industry & Context.
analytical skills; proactively identifying opportunities for enhancement
What They're Looking For.
Must Have
6-8 years of experience in platform administration, Demonstrated experience leading or mentoring a small technical or operational team, Knowledge of understanding of processes, lifecycle management, and modeling, Proficiency with system platforms, data integrations, and ETL workflows, Excellent analytical, organizational, and project-management skills, Effective communication and leadership skills, Ability to translate business requirements into technical solutions, Ability to communicate effectively with both technical and non-technical stakeholders
What You'll Do.
Serve as primary administrator for system platforms
Manage and optimize data integrations
Ensure platform scalability
and system performance
Maintain and enforce governance standards
and change-management processes
Lead a team of three system administrators/analysts
Oversee sprint planning
and project execution
Drive improvements to the customer journey
Identify operational gaps and create scalable processes
Monitor outcomes of system automations and programs
How You'll Work.
Team & Collaboration
Partner closely with functional teams and Executive Leadership; Communicate roadmap updates, system changes, and key performance insights to stakeholders
Communication Scope
Effective communication skills; communicate effectively with both technical and non-technical stakeholders
Process & Methodology
project-management skills, sprint planning, backlog grooming, project execution
Full Job Description
_**Job Description:**_ The Sr. Specialist II, Systems Administrator is responsible for the strategic and operational management of system platforms, ensuring it effectively supports functional, and cross-functional stakeholders. Platform Administration & Optimization * Serve as the primary administrator for system platforms, overseeing configuration, rule creation, CTAs, Playbooks, Success Plans, Surveys, Journey Orchestrator programs, and dashboards. * Manage and optimize data integrations between system platforms, product usage data sources, and other operational platforms. * Ensure overall platform scalability, data quality, and system performance, proactively identifying opportunities for enhancement. * Maintain and enforce governance standards, documentation, and change-management processes. Team Leadership * Lead a team of three system administrators/analysts, setting priorities, distributing workload, and ensuring quality and timely delivery of all projects. * Provide coaching, mentorship, performance feedback, and ongoing skill development for team members. * Oversee sprint planning, backlog grooming, and project execution to align with organizational timelines and objectives. * Promote a culture of operational excellence, accountability, and continuous improvement. Stakeholder Collaboration * Partner closely with functional teams, and Executive Leadership to understand business requirements and translate them into scalable system solutions. * Act as a subject matter expert for platform capabilities, best practices, and strategic opportunities. * Communicate roadmap updates, system changes, and key performance insights to stakeholders. Reporting, Analytics & Insights * Develop and maintain dashboards, reports, and health scores to provide actionable insights into customer engagement, risk, lifecycle progression, and retention. * Ensure KPIs and customer data models are consistently defined and aligned across teams. * Provide analysis and insights that suppor
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