Sr.Specialist,CustomerSuccess

## Accountabilities In this role, you will support and manage strategic client relationships, ensuring strong execution, high engagement, and measurable outcomes across a complex healthcare portfolio. Serve as a primary support partner to senior client success leadership for a portfolio of enterprise healthcare clients. Manage day-to-day client relationships and ensure consistent communication with key stakeholders, including HR leaders and health plan partners. Support client onboarding, implementation, and ongoing engagement activities across multiple stakeholders and systems. Assist in preparing and delivering business reviews, performance updates, and renewal discussions. Monitor program performance metrics such as utilization, ROI, member engagement, and satisfaction, identifying risks and opportunities. Coordinate communication and alignment between clients, health plans, and internal teams to ensure smooth program execution. Support renewal preparation, contract discussions, and expansion opportunities through data gathering and insight development. Prepare reports, presentations, and documentation to communicate program value and performance trends. Assist in managing engagement campaigns, outreach programs, and client marketing initiatives. Support issue resolution and escalation management to ensure timely and effective client support. Requirements: You bring strong client success experience in complex, multi-stakeholder environments, ideally within healthcare, benefits, or enterprise services. 5–7 years of experience in client success, account management, or strategic client relationship roles. Experience managing or supporting complex B2B client portfolios with high-value contracts. Background in healthcare, health plans, insurance, benefits administration, or related industries is strongly preferred. Strong ability to analyze performance data and translate insights into actionable recommendations. Excellent communication and stakeholder management skill