Mastercard
Financial Services
Sr.Specialist,CustomerSuccess
“Sr. Specialist, Customer Success at Mastercard. Skills: Customer Success, Risk management, Payments technology. Support strategic priorities. Ensure customers experience positive change”
What You'll Achieve.
Boost Customer Lifetime Value; Increase renewals and adoption; Reduce support tickets; Improve product feedback; Build advocacy for B2B marketing; Generate qualified sales leads; Generate qualified leads for value expansion; Generate feedback for product and process improvements
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Experience managing clients, Experience managing internal stakeholders, Logical, structured thinking, Affinity for numerical analysis, Experience leveraging insights, Translate complex technical capabilities, Experience analyzing customer metrics, Experience identifying next opportunity, Experience in creative thinking, Experience in development of innovative solutions, Works seamlessly with a diverse high performing team, Nurtures a winning and inclusive culture, Focus on development at the individual and team level
Nice to Have
Knowledge of payments technology, Knowledge of cybersecurity, Application of knowledge to address customer/market needs, Experience using tools and technology for data analytics, Experience using tools and technology for business intelligence, Experience driving customer success initiatives, Portuguese language proficiency
What You'll Do.
Support strategic priorities
Ensure customers experience positive change
Work closely with cross-functional teams
Engage with stakeholders
Study viability of proposed solutions
Understand cyber threats
Identify optimization opportunities
Enhance strategic goals
Articulate key performance indicators
Leverage Mastercard Services' offerings
Achieve customer goals
Realize value propositions
Identify opportunities for additional Mastercard products
Create greater value potential
Enhance impact of Network Product offerings
Evaluate business models
Evaluate partnerships
Develop training materials
Develop thought leadership
Develop customer-facing playbooks
Translate complex technical capabilities
Gather and report customer feedback
Refine value propositions
How You'll Work.
Team & Collaboration
Cross-functional teams; Network Services; Account Management; Sales; Product; Technical Account Managers; Support/delivery teams; Diverse high performing team
Communication Scope
Customer-centric solutions
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