Novartis
Sr.Spec.DDITOPSITOTSmallMolecules
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Spec. DDIT OPS ITOT Small Molecules at Novartis. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, IT service portfolio development, end-user requirements execution, site SLA monitoring, business application service operations, project delivery. Develop the IT service portfolio for the capability area and monitor satisfaction levels, across locations, business domains, and/or geographical ”
What You'll Achieve.
ensure quality services are delivered to stakeholders as per agreed service descriptions; ensure that specific business requirements are incorporated into the overall strategy; implements objectives with technology strategy development, solution discovery, service, risk and relationship management; monitor satisfaction levels; make sure they are met for all IT Services; ensure that all the risks about IT Services are aligned with the business and mitigated; Ensure smooth business application service operations and execution; ensure meeting time, cost, quality requirements, and business needs; build competitive advantage; Ensure adherence to Security and Compliance policies and procedures
Industry & Context.
risk and relationship management; escalation of business application incidents; technical support and consultation
What They're Looking For.
Must Have
5+ years in an IT role with good knowledge in standardized global SAP environments, GxP experience, Proven track record of strategic projects in MES and CSV and implementation of cyber security projects, Excellent stakeholder management and influencing skills, good communication and presentation skills in both English and Arabic, Good knowledge of Project Management methodology
Nice to Have
ITIL and PMP/Agile certificate is desirable
What You'll Do.
Develop the IT service portfolio for the capability area and monitor satisfaction levels
and/or geographical boundaries.
Execute and document all end-user requirements for IT services.
Follow-up for site SLAs to make sure they are met for all IT Services
collect customer feedback and identify optimization areas
ensure that all the risks about IT Services are aligned with the business and mitigated.
Act as Site IT Expert for Business Applications: Ensure smooth business application service operations and execution
manage escalation of business application incidents that impact Manufacturing site
and provide high level expert
technical support and consultation on infrastructure.
perform high-level technology impact analysis
and work directly with customer teams to develop business cases.
Collect the overall user experience when designing and deploying new solutions and services.
Direct involvement in the delivery of selected site projects to ensure meeting time
Proactively share knowledge of technology risks and opportunities to build competitive advantage.
Ensure adherence to Security and Compliance policies and procedures within the Service Delivery scope.
How You'll Work.
Team & Collaboration
collaborates with other DDIT functions to ensure quality services are delivered to stakeholders; work directly with customer teams to develop business cases; Direct involvement in the delivery of selected site projects
Communication Scope
communication and presentation skills in both English and Arabic
Process & Methodology
Project Management methodology, strategic projects, project delivery
Full Job Description
**Band** Level 4 **Job Description Summary** Location: Cairo, Egypt #LI-Hybrid Internal job title: Sr. Spec. DDIT OPS ITOT Small Molecules About the Role: The Sr. Spec. DDIT OPS ITOT Small Molecules for Cairo site drives and ensures that DDIT global and local demand is captured from business and collaborates with other DDIT functions to ensure quality services are delivered to stakeholders as per agreed service descriptions. This role ensures that specific business requirements are incorporated into the overall strategy and implements objectives with technology strategy development, solution discovery, service, risk and relationship management. **Job Description** **Key Responsibilities:** * Develop the IT service portfolio for the capability area and monitor satisfaction levels, across locations, business domains, and/or geographical boundaries. * Execute and document all end-user requirements for IT services. * Follow-up for site SLAs to make sure they are met for all IT Services, collect customer feedback and identify optimization areas, ensure that all the risks about IT Services are aligned with the business and mitigated. * Act as Site IT Expert for Business Applications: Ensure smooth business application service operations and execution, manage escalation of business application incidents that impact Manufacturing site, and provide high level expert, technical support and consultation on infrastructure. * Execute initiatives, perform high-level technology impact analysis, and work directly with customer teams to develop business cases. * Collect the overall user experience when designing and deploying new solutions and services. * Direct involvement in the delivery of selected site projects to ensure meeting time, cost, quality requirements, and business needs. * Proactively share knowledge of technology risks and opportunities to build competitive advantage. * Ensure adherence to Security and Compliance policies and procedures within the Service Delivery sc
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