NinjaTrader
fintech
Sr.SolutionsEngineer,EvaluationServices
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“Sr. Solutions Engineer, Evaluation Services at NinjaTrader. Skills: Solutions Engineering, API expertise, partner integrations, technical support. Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs. providing expert guidance on authentication, endpoints, data models, and architectural best practices”
Industry & Context.
complex API challenges; Diagnose and resolve complex API issues; troubleshooting; analyze logs; trace API calls; isolate issues across distributed systems
What They're Looking For.
Must Have
5+ years of experience in technical support, solutions engineering, or developer relations with a focus on APIs and partner integrations, Proven track record of working alongside Technical Account Managers and cross-functional teams to deliver successful partner outcomes in a fast-paced environment, proficiency with REST APIs, WebSockets, JSON, OAuth, and API debugging tools (Postman, curl, browser developer tools, network analyzers), Hands-on experience with TypeScript/JavaScript, Python, or similar languages for scripting, debugging, and building reference implementations, Demonstrated ability to work directly with partner engineering teams — reviewing code, pair debugging, and guiding architectural decisions, Excellent troubleshooting skills with the ability to analyze logs, trace API calls, and isolate issues across distributed systems under pressure, High quality standards with attention to detail in documentation, communication, and technical deliverables, Ability to think on your feet and adapt quickly when priorities shift or unexpected issues arise, Outstanding written and verbal communication skills with the ability to translate complex technical concepts for both technical and non-technical audiences, Self-starter who thrives in ambiguity and can manage multiple high-priority partner engagements simultaneously
Nice to Have
Experience with trading platforms, fintech, or capital markets technology, Familiarity with React, Node. js, or full-stack TypeScript development, Background in developer experience (DevEx), developer advocacy, or technical evangelism, Experience with API documentation tools (Swagger/OpenAPI, ReadMe, or similar), Prior experience supporting enterprise or B2B partner integrations, Passion for futures, derivatives, and trading technologies is a plus
What You'll Do.
Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs
providing expert guidance on authentication
and architectural best practices
Partner directly with external engineering teams to debug complex integration issues
conduct code reviews of their implementations
and accelerate time-to-production
Collaborate closely with Technical Account Managers to deliver a seamless partner experience
translating business requirements into technical solutions and providing real-time support during critical integration milestones
Diagnose and resolve complex API issues spanning WebSocket connections
and real-time data feeds
often under time pressure with high-value partners
Own the quality standard for API support
establishing best practices for troubleshooting
and partner communication that the broader team can follow
Build and enhance internal tools
and diagnostic utilities that improve support efficiency and enable faster issue resolution
Drive continuous platform improvement by synthesizing partner feedback into actionable recommendations for Product and Engineering
influencing the API roadmap
Mentor junior team members on technical troubleshooting
partner communication
and maintaining composure in high-stakes situations
Develop deep expertise in NinjaTrader's evaluation platform
and API architecture to provide authoritative technical leadership
How You'll Work.
Team & Collaboration
working closely with Technical Account Managers and partner engineering teams; Partner directly with external engineering teams; Collaborate closely with Technical Account Managers; working alongside Technical Account Managers and cross-functional teams
Communication Scope
Outstanding written and verbal communication skills with the ability to translate complex technical concepts for both technical and non-technical audiences; partner communication
Full Job Description
Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader. JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: We are seeking a Senior Solutions Engineer to join our
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