Sr.SolutionEngineer,ProfessionalServices

The Company At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps. Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms. The Team The Professional Services team is part of Nylas’s Customer Operations organization and plays a critical role in helping customers successfully implement, adopt, and scale solutions built on the Nylas platform. As a post-sales technical function, the team partners closely with Customer Success, Technical Support, Product, Engineering, and pre-sales Solutions Engineering to guide customers from onboarding through implementation, validation, optimization and launch. Our Professional Services team combines technical consulting, solution architecture, and implementation guidance to help customers accelerate time-to-value and achieve successful business outcomes. Team members act as trusted technical advisors, working directly with customer stakeholders to design integration approaches, troubleshoot technical challenges, and drive successful deployments in complex SaaS environments. The Role The Sr. Solutions Engineer, Professional Services partners with cross-function teams to design and deliver technical solutions that accelerate customer adoption and business outcomes. This role combines technical consulting, solution architecture, implementation support, and customer-facing