Cyara
AI-powered customer experience assurance
SrSolutionArchitect/Consultant/orSalesEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr Solution Architect / Consultant / or Sales Engineer at Cyara. Skills: Pre-sales technical activities, Solution architecture, Customer requirements understanding, Technical execution alignment, Revenue goal support, Discovery sessions, Pain point uncovering, Business driver identification, Decision criteria identification, Technical requirement identification, Solution design, Platform integration, CX strategy optimization, Demonstration delivery, Customer challenge connection, Business value ”
What You'll Achieve.
Support revenue goals.; Ensure seamless operation and optimization of their CX strategies.; Catch what scripts can’t.; Ensure every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process.; Deliver secure, friction-free, and high-quality CX at scale.
Industry & Context.
Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner.
Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements.
What They're Looking For.
Must Have
8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role, Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience, Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close, Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value, Excellent communication and presentation skills, Consultative discovery skills, Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes, Excellent problem-solving and analytical skills, Meeting management skills, Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders
Nice to Have
Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred, Leadership and mentoring ability
What You'll Do.
Own and lead pre-sales technical activities for assigned opportunities
technical presentations
and proof-of-concepts.
Collaborate with Sales and Sales leadership to understand customer requirements
align technical execution to account strategy
and support revenue goals.
Conduct in-depth discovery sessions to uncover customer pain points
and technical requirements.
Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks
ensuring seamless operation and optimization of their CX strategies.
Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.
Respond to technical inquiries
manage objections effectively
and provide expert guidance throughout complex sales cycles.
Represent Cyara in customer-facing events
including customer conferences
and executive-level engagements.
Partner cross-functionally with Product
and other internal teams to share customer feedback
and support smooth transitions from pre-sales to delivery.
Create and contribute to technical sales materials
and internal enablement resources that strengthen the Solution Architect team.
Mentor junior Solution Architects and share thought leadership
and winning techniques across the team.
How You'll Work.
Team & Collaboration
Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.; Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.; Contribute to internal enablement resources that strengthen the Solution Architect team.; Share thought leadership, advanced strategies, and winning techniques across the team.; Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders.
Communication Scope
Excellent communication and presentation skills; Ability to create a vision for Cyara's solutions and engage both technical and business audiences; Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes; Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner; Meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps.
Process & Methodology
Meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps.
Full Job Description
## Description Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara
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