Dialpad
Business Communications
Sr.SoftwareEngineer(TelCore)
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Software Engineer (Tel Core) at Dialpad. Skills: C/C++, Python, SIP, WebRTC, RTP/RTCP, Media pipelines, Reliability engineering. Maintain and modernize the real-time services that run on the Telephony Engines. Architect backend libraries and APIs to integrate with the broader Telephony Platform”
What You'll Achieve.
Seamless, high-quality audio experience of millions of users; Ensure our telephony stack remains resilient as we scale; Continuously make the platform safer and easier to operate
Industry & Context.
Solving classes of problems; Investigate and resolve complex production issues
On-call rotations, Release rotations, Terraform- and GKE-backed rollouts
What They're Looking For.
Must Have
5+ years of software engineering experience, including owning substantial production backend systems in a SaaS or real‑time communications environment, Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality, Deep expertise in C/C++ and Python, Experience with (or interest in learning) SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation in a production setting, A deep understanding of reliability engineering, including the ability to build observability into services, eliminate performance bottlenecks, and manage the lifecycle of safe software releases
Nice to Have
Experience troubleshooting and improving real‑time media quality (e. g. , jitter, packet loss, choppy audio, codec issues) is a plus
What You'll Do.
Maintain and modernize the real-time services that run on the Telephony Engines
Architect backend libraries and APIs to integrate with the broader Telephony Platform
Build and optimize low-latency media pipelines for voice and video—tuning codecs
and congestion-control behavior to deliver consistently clear conversations over unreliable networks
Investigate and resolve complex production issues across PSTN
and carrier boundaries using Telephony Engine logs
and data-driven experimentation
and regression tests on Telephony Engines and backend services to validate scalability
Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers
How You'll Work.
Team & Collaboration
Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations; Mentor peers
Process & Methodology
Turning broad epics into clear designs
Full Job Description
About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Sr. Software Engineer on the Tel Core team, you are the steward of our media engine’s evolution. You will bridge the gap between high-level product goals and technical execution, ensuring our telephony stack remains resilient as we scale. You’ll mentor peers and shape the long-term roadmap while fostering a culture of engineering excellence. Your success is defined by the seamless, high-quality audio experience of millions of users. This position reports to an Engineering Manager in the Telephony Core team and has the opportun
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