Dialpad
AI-native business communications
Sr.SoftwareEngineer(Search)
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Software Engineer (Search) at Dialpad. Skills: information retrieval, distributed systems, search engines, NLP/NLU, dense vector manipulation, hybrid search, Go, Python 3, microservices, message-driven architectures, Docker, Kubernetes, GCP, Terraform, CI/CD. Contribute to the design, development, and maintenance of information retrieval and distributed systems. Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies”
What You'll Achieve.
deliver intuitive, powerful end-user-facing analytics experiences that enable Dialpad customers to make data-driven business decisions; automating workflows, resolving customer issues, and accelerating revenue in real time
Industry & Context.
resolve customer issues
What They're Looking For.
Must Have
3-6 years of experience in information retrieval or distributed systems engineering, understanding of search platforms and experience maintaining search engines at scale, Deep knowledge of indexers, analyzers, field mapping, and ranking techniques, Experience with NLP/NLU within the context of information retrieval, Expertise in dense vector manipulation and optimization, Familiarity with hybrid search, rank fusion, and reranking techniques, understanding of distributed systems, microservices, and message-driven architectures, Passion for real-time performance optimization and high availability, Experience with API design using Swagger, OpenAPI, or equivalent tools, Knowledge of gRPC or equivalent RPC protocols, Experience with Docker and Kubernetes for containerized deployments, Familiarity with cloud platforms (GCP preferred, AWS/Azure optional), Hands-on experience with Infrastructure as Code tools like Terraform or Ansible, Knowledge of CI/CD frameworks and continuous delivery practices
Nice to Have
experience with Rust or TypeScript is a plus
What You'll Do.
Contribute to the design
and maintenance of information retrieval and distributed systems
Build and optimize search engines
and re-ranking strategies
Work on hybrid search techniques
including dense vector manipulation
Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency
Ensure high availability
and fault tolerance in search services
Develop and optimize real-time distributed systems
and message-driven architectures
Implement and maintain monitoring
and performance metrics for platform reliability
Evaluate and integrate emerging technologies to improve search capabilities
and well-tested code while following best engineering practices
Participate in code reviews to ensure quality
Provide mentorship and technical guidance to junior engineers
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to translate business requirements into technical solutions; Participate in code reviews to ensure quality, maintainability, and scalability; Provide mentorship and technical guidance to junior engineers; Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, and Engineers specializing in Data Engineering, Data Science, and Telephony.
Full Job Description
About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users worldwide leverage our technology to communicate effectively and efficiently. Every engineer on our global engineering team has the opportunity to take ownership of a large portion of the product, enabling them to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud com
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