Dialpad
Business Communications
Sr.SoftwareDevelopmentEngineerinTest
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Software Development Engineer in Test at Dialpad. Skills: Test automation, AI/LLM systems, Cloud-native SaaS, CI/CD. Own end-to-end quality for agentic features. Design and build automation tooling and frameworks”
What You'll Achieve.
make our fast-growing AI platform more testable; make our fast-growing AI platform more stable; make our fast-growing AI platform more delightful for customers; achieve 80%+ automation coverage for critical AI workflows; achieve fast feedback cycles (<15 minutes for PR validation)
Industry & Context.
resolve customer issues; accelerate revenue; debugging
What They're Looking For.
Must Have
5+ years of experience in software engineering or SDET roles with an emphasis on software development, programming skills in Python (preferred), Java, or JavaScript, Experience testing distributed, cloud-native SaaS systems and APIs, Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality, Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms), Understanding of non-deterministic systems and probabilistic testing approaches, Experience building test frameworks and scalable automation systems, Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation), Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions), collaboration skills with the ability to work across distributed teams and time zones, Bachelor's degree in Computer Science or equivalent practical experience
Nice to Have
Python programming skills, AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling, Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch, Frontend: Vue3, React
What You'll Do.
Own end-to-end quality for agentic features
Design and build automation tooling and frameworks
Develop and maintain evaluation frameworks
Drive automation coverage
Integrate AI quality checks into CI/CD pipelines
Build tooling for LLM observability and debugging
Partner with Applied AI teams
Design and execute performance and load tests
Identify and mitigate risks
Define and track AI quality KPIs
Participate in design and architecture reviews
How You'll Work.
Team & Collaboration
Partner deeply with the development team; work across distributed teams and time zones; Partner with Applied AI teams
Full Job Description
About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. In this role, you will develop substantial amounts of automated test infras
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