Amazon.com Services LLC
Operations, IT, Support Engineering, IT Application Engineering, operations
SrServiceNowApplicationDevelopmentEngineer
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“Sr ServiceNow Application Development Engineer at Amazon.com Services LLC. Skills: ServiceNow development, Application administration, Process automation. Perform technical administration. Maintain ServiceNow IT Business Management”
What You'll Achieve.
Develop world-class customer experience; Set new customer service standards
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Certified ServiceNow Administrator (CSA), 5+ years ServiceNow experience, 5+ years customer requirements implementation
Nice to Have
5+ years technology experience, ServiceNow platform maintenance experience, Agile scrum/Kanban methodology experience, JavaScript, Perl or PHP experience, Relational database reporting experience, REST, SOAP web service experience, ITIL Foundation certified, ServiceNow full implementation cycle
What You'll Do.
Perform technical administration
Maintain ServiceNow IT Business Management
Identify platform optimization opportunities
Reduce page load latency
Build enhancements and integrations
Create ServiceNow workflows
Create business rules
Interface with ServiceNow
Lead ServiceNow release upgrades
Coordinate system updates
Coordinate configuration changes
Provide user training
How You'll Work.
Team & Collaboration
Cross functional teams; Internal teams; Software Development Engineers
Communication Scope
Communicate system changes; Communicate enhancements
Process & Methodology
Project planning, Design estimating
Full Job Description
As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies. Key job responsibilities The ServiceNow App Dev Engineer will contribute and provide leadership to the following core team areas of focus: - Perform technical administration and maintenance of ServiceNow IT Business Management. - Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction. - Partner with cross functional teams to build enhancements and integrations that scale. - Create ServiceNow workflows and business rules for service improvements. - Interface
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