AOSP-V - M26
Corporate Operations, Seller Support Operations, customer trust and partner support
Sr.SellerSupportAssociate,SellingPartnerSupport
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Seller Support Associate, Selling Partner Support at AOSP-V - M26. Skills: Customer support, Problem solving, Seller interaction. Demonstrate end to end ownership. Provide proactive problem solving”
What You'll Achieve.
Exceed expectations with regard to performance; Fulfill department standards for time spent
Industry & Context.
Problem solving; Logical reasoning; Data interpretation; Analyze problems logically
No leaves during training, Report onsite for training, 24/7 environment shifts, Rotational two-consecutive day off, Internet speed 200 MBPS, 100 GB data minimum, Postpaid wired fiber internet, Internet and power back up
What They're Looking For.
Must Have
3 years of BPO experience, High School/College graduate, Excellent written/spoken English skills, Excellent interpersonal skills, Demonstrated ability to work independently, Excellent organizational and problem solving skills, Exceptionally customer handling and conflict resolution skills, Demonstrated ability to analyze problems logically, Self-disciplined, diligent, proactive and detail oriented, Effective prioritization of work time, Ability to maintain high levels of confidentiality, Ability to have and provide proof of infrastructure to support WFH when necessary, Should be willing interact with Seller over calls / email / chat
Nice to Have
Technical (Computers & Internet) savvy, Business acumen in e-commerce and retail, MS Office Application (Excel, Outlook, Word) proficiency, Internet Explorer / Mozilla Firefox proficiency
What You'll Do.
Demonstrate end to end ownership
Provide proactive problem solving
Provide exceptional support to sellers
Demonstrate effective
clear and professional written and oral
Provide prompt and efficient service
Escalate sellers' issues appropriately
Maintain a positive and professional demeanor
Effectively manage sensitive issues
Demonstrate excellent time-management skills
Use departmental resources
policies and procedures
Contribute to a positive team environment
Proactively aid team members
Maintain acceptable performance metrics
Seek solutions through logical reasoning
Liaise with other departments
Resolve Seller's issues and questions
How You'll Work.
Team & Collaboration
Team environment; Other departments
Communication Scope
Written responses; Oral communication
Full Job Description
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. Roles and Responsibilities: This includes, but is not limited to: · The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. · Demonstrates effective, clear and professional written and oral communication. · Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. · Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. · Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. · Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. · Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. · Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. · Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions. Basic Qualifications: - Candidate must
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