Sr.SalesSuccessSpecialist

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for an experienced Sr Sales Success Specialist to support the sales teams throughout the sales cycle. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Manager, Sales Success located in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will: Aligned to a specific set of Accounts and/or Territories, the Sr Sales Success Specialist will provide support for monthly forecasting support training, development, and compliance with operational policies Analyze and review current customer licensing, products and usage and partner with the account manager to identify new revenue opportunities Provide routine reporting and analysis on team operations & transaction metrics Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base through creating SOPs and training Contribute ideas and innovations to improve upon existing systems, work processes and procedures. Work cross-functionally with multiple internal Departments (Deal Desk, Order Operations, Partner Support, Revenue Accounting, Fina