ADCI
Finance Accounting, Design, finance
Sr.ResearchOperations,GREF,CustomerInsights
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Research Operations, GREF, Customer Insights at ADCI. Skills: Research operations, Participant recruitment, Vendor management, Panel management. Own end-to-end participant recruitment and logistics support for. Conduct detailed Level of Effort (LoE) assessments”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Psychology, Sociology, Anthropology, Human Computer Interaction, or a related field, 5+ years recruiting or research work experience, Demonstrated experience managing multi-regional recruitment efforts, Understanding of privacy regulations, data protection requirements, and legal compliance, Experience with research panel management and participant database systems, Proven vendor management skills, Excellent project management skills
Nice to Have
Experience working with teams across APAC region, Experience handling multiple projects in parallel, Background in building or scaling research panels or online communities, Familiarity with research tools such as Dscout, UserTesting, or similar platforms, Experience developing self-serve processes or toolkits, Experience in fast-paced, high-growth environments
What You'll Do.
Own end-to-end participant recruitment and logistics support for
Conduct detailed Level of Effort (LoE) assessments
professional participant communication
Maintain compliance with global and regional privacy guidelines
Own and manage User Research Panel
Serve as primary point of contact for rapid
Collaborate with researchers to optimize recruitment timelines
Reduce lead times for rapid usability studies
Evolve User Research panel into an engaged online
Enable two-way feedback and ongoing dialogue
Maintain visibility into participant engagement rates
Prevent over-surveying
and eliminate duplicative research
Support Self-Serve Customer Feedback Toolkit for certified stakeholders
Establish governance frameworks and requirements
Ensure quality standards
Enable stakeholder self-service moments
Lead ongoing vendor relationships for project and panel
Evaluate and recommend new tools and technologies to
Ensure we have the right tools to enable
How You'll Work.
Team & Collaboration
Collaborating with researchers; Collaborating with strategists; Collaborating with research operations professionals; Cross-functional teams
Communication Scope
Participant communication
Process & Methodology
Project management, Balancing multiple priorities, Stakeholder management
Full Job Description
This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon. Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office. We are seeking an experienced user research operations professional to join our Global Customer Insights team. As a Sr. Research Operations specialist in GREF, you will drive operational excellence across our global research initiatives. This role will be instrumental in scaling our research capabilities, managing participant recruitment for APAC and EMEA regions, and building an engaged research community that enables rapid customer feedback. If you are passionate about growing a research operations function and collaborating with researchers, strategists, and fellow research operations professionals to deliver research with excellence, we want you on our team. Key job responsibilities - Own end-to-end participant recruitment and logistics support for APAC and EMEA-based research projects - Conduct detailed Level of Effort (LoE) assessments to evaluate recruitment complexity, timeline requirements for incoming APAC and EMEA-based project requests - Ensure consistent, professional participant communication that represents both GREF and Customer Insights with one unified voice - Mainta
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