Cardinal Health
SrRep,CustomerOrderMgmt
Neural analysis suggests this role is
optimal for Mid candidates.
“Sr Rep, Customer Order Mgmt at Cardinal Health. Skills: Customer Order Management, Billing, Transaction Processing, Problem Solving, Collaboration. Follows a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group, address, etc). Assign a Billing Group, facility, and a package direction to each shipment”
What You'll Achieve.
Achieved a minimum of Meet/ 3. 0 on the last performance rating; achieving job responsibilities and goals; Possesses understanding of service level goals and objectives when providing customer support.
Industry & Context.
Applies advanced skills to resolve complex problems independently; May modify process to resolve situations; Research exception lines - Identify and root cause customer specific behaviors; Develop solution(s) to fix issue(s)
What They're Looking For.
Must Have
Achieved a minimum of Meet/ 3. 0 on the last performance rating, No No DAs or ongoing prescriptive period, Basic SQL knowledge - ability to run and modify queries, Ability to process data entry work in multiple systems and applications (i. e. TMS, SalesForce, SAP, etc. ), Ability to work in a collaborative environment and train and coach others, Ability to handle a fast-paced transactional environment, 3+ years experience in related field, Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments, In-depth knowledge in technical or specialty area, Applies advanced skills to resolve complex problems independently, May modify process to resolve situations, Works independently within established may receive general guidance on new assignments, May provide general guidance or technical assistance to less experienced team members, Follows a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group, address, etc), Assign a Billing Group, facility, and a package direction to each shipment, Fixes common problems such as vendors using the wrong account number, Sends back matched transaction to GMT for auditing, Research unmatched customer shipment transactions in order to identify appropriate PO# and/or cost center allocation detail, in order for transaction to be invoiced to customer, Research exception lines - Identify and root cause customer specific behaviors, Develop solution(s) to fix issue(s), Participate in daily/weekly billing team meetings to review metrics, open issues etc., Maintain team atmosphere conductive to a productive and positive work environment while achieving job responsibilities and goals, Demonstrates knowledge of financial processes, systems, controls, and work streams., Demonstrates experience working collaboratively in a finance environment coupled with internal controls., Possesses understanding of service level goals and objectives when providing customer support., Demonstrates ability to respond to non-standard requests from vendors and customers., Possesses organizational skills and prioritizes getting the right things done.
Nice to Have
BAS degree preferred
What You'll Do.
Follows a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group
Assign a Billing Group
and a package direction to each shipment
Fixes common problems such as vendors using the wrong account number
Sends back matched transaction to GMT for auditing
Research unmatched customer shipment transactions in order to identify appropriate PO# and/or cost center allocation detail
in order for transaction to be invoiced to customer
Research exception lines - Identify and root cause customer specific behaviors
Develop solution(s) to fix issue(s)
How You'll Work.
Team & Collaboration
Ability to work in a collaborative environment; May provide general guidance or technical assistance to less experienced team members; Participate in daily/weekly billing team meetings to review metrics, open issues etc.; Maintain team atmosphere conductive to a productive and positive work environment; Demonstrates experience working collaboratively in a finance environment coupled with internal controls.
Full Job Description
_Internal Qualifications_ * BA/BS degree preferred * Achieved a minimum of Meet/ 3.0 on the last performance rating * No PIPs; No DAs or ongoing prescriptive period * Basic SQL knowledge - ability to run and modify queries * Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.) * Ability to work in a collaborative environment and train and coach others * Ability to handle a fast-paced transactional environment * 3+ years experience in related field _What is expected of you and others at this level?_ * Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments * In-depth knowledge in technical or specialty area * Applies advanced skills to resolve complex problems independently * May modify process to resolve situations * Works independently within established procedures; may receive general guidance on new assignments * May provide general guidance or technical assistance to less experienced team members _J ob Responsibilities and accountabilities_ * Follows a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group, address, etc) * Assign a Billing Group, facility, and a package direction to each shipment * Fixes common problems such as vendors using the wrong account number * Sends back matched transaction to GMT for auditing * Research unmatched customer shipment transactions in order to identify appropriate PO# and/or cost center allocation detail, in order for transaction to be invoiced to customer * Research exception lines - Identify and root cause customer specific behaviors * Develop solution(s) to fix issue(s) * Participate in daily/weekly billing team meetings to review metrics, open issues etc. * Maintain team atmosphere conductive to a productive and positive work environment while achieving job responsibilities and goals * Demonstrates knowledge of financial processes, systems, controls
Applying for this Sr Rep, Customer Order Mgmt role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cardinal Health?
Real rants from real employees. Read before you apply.