NetDocuments
Technology
SrRenewalsSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr Renewals Specialist at NetDocuments. Skills: Renewals management, SaaS revenue maximization, Customer relationship management. Maximize Subscription/SaaS recurring revenues. Ensure accurate renewals”
What You'll Achieve.
Maximize Subscription/SaaS recurring revenues; Ensure accurate renewals; Ensure timely renewals; Meet renewal quotas; Exceed renewal quotas; Apply correct forecasting protocols; Establish long-term customer relationships
Industry & Context.
Problem-solving skills; Advanced multi-tasking
What They're Looking For.
Must Have
8 years in software technology, 8 years B2B enterprise account management, 8 years B2B enterprise customer success, 8 years B2B/B2C Sales, Maximizing Subscription/SaaS recurring revenues, Meeting and exceeding renewal quotas, Accurate and accurate forecasting protocols, Working within a CRM tool, Building quotes, Capturing customer details, Repricing, Upselling/cross-selling, Managing renewals, Generating leads, Establishing long-term relationships, Educating customers on products, Educating customers on pricing, Educating customers on contract terms, Partnering with other departments, Leading other departments, Attention to detail, Working with numbers, Reviewing B2B customer SaaS contracts, Interpreting B2B customer SaaS contracts, Advanced multi-tasking, Problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Communicating and presenting to customers, Communicating and presenting to teammates, Communicating and presenting to managers, Communicating and presenting to executives, Working autonomously, Coordinating internal departments, Providing direction to internal departments, Leading internal calls, Leading external calls, Mastery of internal policies, Mastery of internal processes, Escalating issues appropriately, Making few to no mistakes, Utilizing ancillary tools
Nice to Have
Bachelor degree in Business, Bachelor degree in Marketing, Bachelor degree in Finance
What You'll Do.
Maximize Subscription/SaaS recurring revenues
Ensure accurate renewals
Ensure timely renewals
Meet monthly renewal quotas
Exceed monthly renewal quotas
Meet quarterly renewal quotas
Exceed quarterly renewal quotas
Meet annual renewal quotas
Exceed annual renewal quotas
Apply correct forecasting protocols
Apply accurate forecasting protocols
Explain forecasting protocols to management
Explain forecasting protocols to executives
Build quotes within CRM
Capture customer details in CRM
Upsell/cross-sell within CRM
Manage renewals within CRM
Generate leads within CRM
Establish long-term customer relationships
Educate customers on products
Educate customers on pricing
Educate customers on contract terms
Partner with other departments
Lead other departments
Achieve desired outcomes
Deal with competing priorities
Adapt to changing environment
Communicate with customers
Communicate with teammates
Communicate with managers
Communicate with executives
Present to executives
Engage with Renewal Team
Engage with Customer Success
Support Customer Success
Coordinate internal departments
Provide direction to internal departments
Manage annual renewal cycle
Understand internal policies
Understand internal processes
Escalate issues appropriately
Minimize mistakes in systems
Utilize ancillary tools
How You'll Work.
Team & Collaboration
Renewal Team; Customer Success organization; Numerous other departments; Internal departments
Communication Scope
Written communication; Verbal communication; Presentations
Full Job Description
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, Bachelor degree preferred (Business/Marketing/Finance), or at least 8 years of directly related experience 8 years in software technology, or B2B enterprise / strategic account management, or B2B enterprise / strategic customer success, or B2B / B2C Sales Demonstrates full command and control over a large annual B2B Renewal portfolio where the focus is on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals Very comfortable with high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas Has high level of understanding of how to always apply correct and accurate forecasting protocols, with explanation, of the assigned renewal portfolio to management and executives Demonstrates mastery of working withi
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