Sr.RelationshipManager

## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Relationship Manager based in Netherlands. This is a high-impact client-facing role within the payments and fintech ecosystem, focused on managing and expanding relationships with strategic, high-value merchants operating in complex, high-risk environments. You will act as a trusted advisor, helping clients reduce chargebacks, optimize dispute processes, and improve overall payment performance through data-driven insights. The role requires close collaboration with internal technical, onboarding, and product teams to ensure seamless client integration and long-term success. You will be responsible for driving retention, identifying growth opportunities, and strengthening commercial outcomes across your portfolio. This position offers strong autonomy, direct exposure to senior stakeholders, and the opportunity to shape client strategies at scale. It is ideal for someone who thrives in a fast-paced, performance-driven, and relationship-focused environment. ## Accountabilities Manage and grow relationships with Tier 1 and high-value clients, ensuring long-term satisfaction and retention. Lead client onboarding, coordinating with internal teams to guarantee smooth implementation and successful go-live. Act as a strategic advisor by analyzing client performance data and recommending tailored solutions to reduce chargebacks and improve outcomes. Collaborate with technical and product teams to support integrations and resolve complex client challenges. Identify cross-sell and upsell opportunities to drive additional revenue growth within existing accounts. Lead strategic discussions with client stakeholders, ensuring alignment on goals and performance expectations. Serve as the voice of the client internally, sharing insights to improve product and service offerings. Requirements: 5+ years of experience in relationship mana