BMO Financial Group
SrRelationshipManager,ManagedTechnologyServices
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr Relationship Manager, Managed Technology Services at BMO Financial Group. Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365. Ensures business service levels are met and environments are managed”
What You'll Achieve.
Ensuring business service levels are met; meeting service level agreements; Ensures clear accountability for follow through; deliver on business and financial goals; ensure quality of execution
Industry & Context.
Analytical and problem solving skills - In-depth / Expert; Recommends and implements solutions based on analysis of issues and implications for the business; Identifies emerging issues and trends to inform decision-making; Breaks down strategic problems, and analyses data and information to provide insights and recommendations; Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine
7/24/365 required
What They're Looking For.
Must Have
7-10 years of work experience in IT or business environment and/or BSA or MBA/MS in computer science, engineering, information systems, math or business, Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting, Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience, Technical and/or business functional knowledge of systems, tools, timing, and dependencies, Verbal & written communication skills - In-depth / Expert, Analytical and problem solving skills - In-depth / Expert, Influence skills - In-depth / Expert, Collaboration & team with a focus on cross-group collaboration - In-depth / Expert, Able to manage ambiguity, Data driven decision making - In-depth / Expert
What You'll Do.
and handles day-to-day activities 7/24/365
Ensures business service levels are met and environments are managed
Monitors and ensures service restoration of infrastructure
Provides Help/Service Desk support
Coordinates and facilitates Incident Management
Deploys changes to the production environment
Engages 3rd party providers during an incident
Provides immediate response to production program or system problems
Participates in testing cycles
provisions applications and infrastructure
Fosters a culture aligned to BMO purpose
Ensures alignment between values and behaviour that fosters diversity and inclusion
Regularly connects work to BMO’s purpose
Builds interdependent teams that collaborate across functional and operating groups
and enables the career development of top talent
Improves team performance
recognizes and rewards performance
supports their development
and manages poor performance
Provides strategic input into business decisions
Manages complexity across business value
technology and interaction models
Recommends and implements solutions based on analysis of issues
Identifies emerging issues and trends
Manages resources and leads the execution of strategic initiatives
Helps determine business priorities and best sequence for execution
Acts as the prime subject matter expert for internal/external stakeholders
Monitors and tracks performance
and addresses any issues
Breaks down strategic problems
and analyses data and information
Leads the execution of operational assesses and adapts as needed
Provides end to end technology support including computer
Drives and/or promotes new processes
Proactively monitors system performance and identifies operational improvements
Supports deployment activities
managing implementation issues to resolution
Provides initial triage
investigation and ensures fast turnaround times
Monitors technical infrastructure
applications and/or business transactions
Provides inbound call assistance to end-users for application
Collaborates and engages with the appropriate areas across the bank
Develops or helps to develop the knowledge assets required for the operation
Promotes adherence to standards and industry best practices
Develops an understanding of organizational interactions and complexity
Identifies opportunities to strengthen the operational capability
Stays abreast of industry technical and business trends
Operates at a group/enterprise-wide level and serves as a specialist resource
Applies expertise and thinks creatively to address unique or ambiguous situations
Implements changes in response to shifting trends
Broader work or accountabilities may be assigned as needed
Take measured risks while protecting the bank by applying our Risk Management Framework
How You'll Work.
Team & Collaboration
Builds interdependent teams that collaborate across functional and operating groups; Collaborates and engages with the appropriate areas across the bank; Collaboration & team with a focus on cross-group collaboration
Communication Scope
Verbal & written communication skills - In-depth / Expert
Process & Methodology
Manages resources and leads the execution of strategic initiatives, Helps determine business priorities and best sequence for execution of business/group strategy
Full Job Description
Application Deadline: 07/30/2026 Address: 4100 Gordon Baker Road Job Family Group: Technology Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides. * Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. * Ensures alignment between values and behaviour that fosters diversity and inclusion. * Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. * Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. * Attracts, retains, and enables the career development of top talent. * Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. * Provides strategic input into business decisions as a trusted advisor. * Manages complexity across business value, technology and interaction models. * Recommends and implements solutions based on analysis of issues and implications for the business. * Identifies emerging issues and trend
Applying for this Sr Relationship Manager, Managed Technology Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about BMO Financial Group?
Real rants from real employees. Read before you apply.