Sr.RelationshipManager

## Accountabilities Manage and grow relationships with Tier 1 and high-value clients, ensuring long-term satisfaction and retention. Lead client onboarding, coordinating with internal teams to guarantee smooth implementation and successful go-live. Act as a strategic advisor by analyzing client performance data and recommending tailored solutions to reduce chargebacks and improve outcomes. Collaborate with technical and product teams to support integrations and resolve complex client challenges. Identify cross-sell and upsell opportunities to drive additional revenue growth within existing accounts. Lead strategic discussions with client stakeholders, ensuring alignment on goals and performance expectations. Serve as the voice of the client internally, sharing insights to improve product and service offerings. Requirements: 5+ years of experience in relationship management or sales within the payments, cards, or fintech industry. Strong expertise in fraud prevention, dispute management, and high-risk merchant environments. Proven experience managing Tier 1 or enterprise-level clients with measurable success in retention and growth. Strong analytical mindset with the ability to interpret data and translate it into actionable client strategies. Excellent communication and stakeholder management skills, including experience engaging senior decision-makers. Structured, solution-oriented approach with strong problem-solving capabilities and attention to detail. Bachelor’s degree or equivalent professional experience preferred. Deep understanding of payment processing ecosystems, chargebacks, and transaction risk mitigation. Benefits: Competitive compensation package aligned with experience and market standards Remote-first flexibility with minimal travel requirements (approximately 10–15% across Europe) Opportunity to work with international enterprise clients in a fast-growing fintech environment Career development opportunities within a scaling global organization Expo