EVERSANA
life sciences
Sr.QualitySpecialist
“Sr. Quality Specialist at EVERSANA. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. supports and enhances EVERSANA’s quality systems. serving as the primary point of contact for client quality matters”
What You'll Achieve.
ensures timely resolution of quality issues; maintain high quality and client confidence; deliver excellent business results through their teams' efforts
Industry & Context.
problem-solving, risk assessment, and impact analysis abilities; timely resolution of quality issues; root cause analysis; CAPA activities; risk-based decision-making
Occasional travel may be required, less than 20%, 40 hours per week, Frequently required to reach, grasp, stand, and/or sit for long periods of time (up to 90% of the shift), walk, talk, and occasionally required to lift and/or move up to 25 pounds, The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands
What They're Looking For.
Must Have
problem-solving, risk assessment, and impact analysis abilities, Flexible and able to multitask and prioritize competing demands/workload, Excellent oral and written communication skills, technical skills in MS Office (Outlook, Word, Excel, PowerPoint)
Nice to Have
Bachelor’s degree with a life sciences discipline, 1-3 years in the pharmaceuticaliotech/medical device industry or quality assurance in a GxP environment
What You'll Do.
supports and enhances EVERSANA’s quality systems
serving as the primary point of contact for client quality matters
ensures timely resolution of quality issues by leading investigations
driving root cause analysis and CAPA activities
coordinating cross-functional responses to audits
represents client needs internally
ensuring communication
and risk-based decision-making to maintain high quality and client confidence
Providing support and assisting in the development and management of quality systems at EVERSANA
Serve as the primary quality point of contact for assigned clients
ensuring professional
and effective communication
Represent client quality needs internally and ensure appropriate prioritization and follow-through
Coordinate and lead the resolution of client-raised quality issues
Facilitate investigations
and corrective/preventive actions (CAPA) in collaboration with cross-functional teams
and complaint responses to client inquiries and issue reports
Track comments made to clients and ensured actions are completed and documented
Serve as the quality contact for client audits
Prepare quality system documentation and data requested by clients
Coordinate internal responses and corrective actions to client audit observations
Influence outcomes through expertise
and risk‑based decision‑making
Escalate quality risks to leadership when appropriate while maintaining client confidence
Demonstrate a commitment to diversity
and inclusion through continuous development
modeling inclusive behaviors
and proactively managing bias
How You'll Work.
Team & Collaboration
coordinating cross-functional responses to audits, complaints, and client inquiries; Facilitate investigations, root cause analysis, and corrective/preventive actions (CAPA) in collaboration with cross-functional teams; Coordinate internal responses and corrective actions to client audit observations; Win Together passionately connect with anyone, anywhere, anytime to achieve results
Communication Scope
Excellent oral and written communication skills; professional, consistent, and effective communication; communication, compliance; Communication Matters speak up to create transparent, thoughtful and timely dialogue
Process & Methodology
multitask and prioritize competing demands/workload
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