Amazon.com Services LLC
Consumer Electronics
Sr.QualityEngineeringManager,Quality&LeanManufacturing
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr. Quality Engineering Manager, Quality & Lean Manufacturing at Amazon.com Services LLC. Skills: Quality Engineering, Lean Manufacturing, Product Development, Six Sigma. Ensure products designed for quality. Meet customer expectations”
Industry & Context.
Root cause analysis; Failure analysis; Data analysis; Forensics; Methodical approaches; Troubleshooting
Up to 30% travel
What They're Looking For.
Must Have
Experience developing functional specifications, Experience developing design verification plans, Experience developing functional test procedures, Experience in mechanical integration, Experience in electrical integration, Experience in assembly, BSMESIE/BSEESCE or related Engineering degree, 10+ years engineering or quality role, 5+ years statistical tools practice, 5+ years quality engineering leadership practice, Familiar with NPI cycles, Familiar with Product Development Process, Solid understanding Lean / Six Sigma tools, Demonstrated success Lean / Six Sigma tools, Technical knowledge process audits, Formulating plans for quality improvements
Nice to Have
Master's degree in electrical engineering, Master's degree in computer engineering, Experience working with interdisciplinary teams, Experience executing product design, Experience with project management, Six Sigma Green Belt Certification, Six Sigma Black Belt Certification, Master's degree in business, Master's degree in engineering, Master's degree in statistics, Master's degree in computer science, Understanding of system technology, Understanding of commodity technology, Understanding of software technology, Understanding of usability technology, Design experience EE, Design experience Mechanical, Design experience RF, Design experience IC, Design experience Display, Self-motivated, Self-directed, Manage multiple work streams simultaneously, Manage multiple work streams flawlessly, Experience with AI, Experience with machine learning
What You'll Do.
Ensure products designed for quality
Meet customer expectations
Focus on product quality deliverables
Establish quality goals
Investigate failure analysis
Drive closed loop corrective action
Lead quality lessons learned
Prevent re-occurrence of quality issues
Manage critical issues
Resolve critical items
Resolve high risk items
Prevent issues in next generation product
Drive continuous improvement
Influence at all levels
Understand product technology
Understand product functionality
Assess risk to customer experience
Prevent negative customer experience
Establish product quality issues
Guide cross-functional teams
Utilize knowledge of standards
Utilize knowledge of company strategy
Utilize knowledge of company goals
Deliver solutions to complex problems
Make choices based on partial information
Understand implications of decisions
Understand implications of recommendations
Communicate recommended solutions
Align cross-functionally
Deliver on quality policy
Establish quality milestones
Establish functional milestones
How You'll Work.
Team & Collaboration
Cross-functional teams; Product development teams; Sustaining engineering functions; Interdisciplinary teams; Manufacturing suppliers; Cross functional engineering teams
Communication Scope
Communicate solutions; Communicate recommendations
Process & Methodology
Project management
Full Job Description
The Sr. Hardware Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality and continue to meet our customers’ high expectations during the life of the product. They will focus on product quality deliverables during our product launch and sustaining. The successful candidate will establish quality goals and monitor performance, investigate with the full suite of failure analysis tools, influencing root cause and subsequent closed loop corrective action. Lead quality lessons learned and institute remedies to prevent re-occurrence of quality issues while possessing a high sense of urgency when managing critical issues. Their responsibility will require knowledge across a broad scope of quality, from product design, manufacturing, factory process controls to customer service complaint handling. Key job responsibilities Sr. Quality Engineering Manager will be responsible for identifying risks and working with the appropriate product development and sustaining engineering functions to ensure the critical and high risk items are resolved prior to shipping a product and moreover don’t make it into next generation product. In addition to the work done in the New Product Introduction (NPI) & Sustaining phases, the Sr. QEM will drive continuous improvement in all aspects of the job, be able to deal with ambiguity, and influence at all levels of the company. A day in the life - Understand the technology and functionality of Consumer Hardware products, and be able to assess the risk to a negative customer experience, so that it can be prevented during development - Analyze build data to establish specific product quality issue(s) and drive a closed loop corrective action within the organization - Experience with data analytics, statistics, advanced quality methods and protocol - Guide cross-functional teams in Design for Quality initiatives - Utilize comprehensive knowledge of standards, related disciplines, company strategy and go
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