Five9
cloud contact center software
SrQualityEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr Quality Engineer at Five9. Skills: Quality Engineering, Automation, CI/CD, Cloud Platform, Test Automation. Ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation. Tools and frameworks necessary to support testing and release builds”
What You'll Achieve.
consistently deliver a great quality product in a predictable manner
Industry & Context.
Problem-solving; analytical
What They're Looking For.
Must Have
5+ years in a software engineering role with a track record of delivering highly scalable, highly available, and high-quality products, Experience with Web UI Automation using Selenium/Playwright, Experience in front-end testing of Web-based apps on desktop (Win, iOS) as well as on iPad/Android tablets, and mobile devices, Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications, Solid knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java, JavaScript, Python), Knowledge of effective CI/CD practices, Hands-on experience managing and coding test infrastructure developed in Java, Agile aficionado, CS/EE degree or equivalent with 5+ years of proven related experience, Problem-solving, analytical, and positive attitude
Nice to Have
Experience working with AI tools (e.g., Copilot, Claude, or similar) on a day-to-day basis to augment and accelerate main QA tasks such as test planning, test case generation, and automation scripting, Experience working on an “AGILE + DEVOPS” process management methodology, Experience in building CI/CD automation pipelines, Cloud platform experience such as AWS, GCP, or Azure, Experience managing and running multiple Infrastructure automation sprint teams, Experience in successfully leading architecture modernization initiatives, Experience managing test infrastructure for real-time SaaS products like Unified Communications systems or Contact Centers in a pure Cloud model, Knowledge of Cloud Infrastructure automation software tools, Experience in a Java Integrated Development Environment (Eclipse, IntelliJ, etc.), Knowledge of Terraform and its custom providers
What You'll Do.
Ownership of engineering design
and implementation of Cloud Test Platform CI/CD automation
Tools and frameworks necessary to support testing and release builds
Apply technical knowledge
software development methodologies
and proven processes to consistently deliver a great quality product in a predictable manner
Develop code test scenarios in a Cloud/Java/Terraform environment
Define test processes and goals together with development architects
Ensure test plans are appropriate
including the review of plans done by developers
Assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features
Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles
Lead Quality and Automation initiatives across multi-disciplinary teams
coordinating process definition
and efficient usage of infrastructure
Participate in Agile software development initiatives (standup
and Increment planning) to support innovation and enhancement of automation frameworks and tools through iteration/functionality testing
Work closely with operations and sustaining teams to ensure platform availability
Build sustainable engineering practices through
architecture discussions
guided by the selection of technologies
Ensure continuous resource utilization and drive continuous efficiency improvements
and automate application testing using Selenium
Build frameworks for different channels/platforms including SaaS
How You'll Work.
Team & Collaboration
ambassador of quality engineering principles in collaboration with developers and product owners; Lead Quality and Automation initiatives across multi-disciplinary teams; Participate in Agile software development initiatives; Work closely with operations and sustaining teams
Process & Methodology
Agile software development initiatives (standup, planning, and Increment planning)
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview Our team loves technology as much as you do. We are looking for an experienced, high-energy senior quality engineer for our Digital team based in India. You will have ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation. This includes tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner. The role is also an ambassador of quality engineering principles in collaboration with developers and product owners. The main goal of this role is to develop code test scenarios in a Cloud/Java/Terraform environment. This role will define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers. This role will also assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features. Key Responsibilities Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices, and efficient usage of infrastructure Participate in Agile software development initiatives (standup, planning, and Increment planning) to support innovation and enhancement of automation frameworks and tools
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