Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, transportation and logistics
SrProgrmMgrReturnsTransp,WorldwideReturnsandRecommerceReverseLogisticsServices
“Sr Progrm Mgr Returns Transp, Worldwide Returns and Recommerce - Reverse Logistics Services at Amazon.com Services LLC. Skills: Program management, Process improvement, Stakeholder management. Provide program management. Define project plans”
What You'll Achieve.
Create trust and value; Benefit people and planet; Encourage reuse of returned product; Reduce product waste; Throw nothing away; Offer new experiences; Offer delightful experiences; Scale services and tools; Improve customer experience; Eliminate dependencies; Eliminate defects
Industry & Context.
Root cause analysis; Complex problem solving
What They're Looking For.
Must Have
5+ years program management, 5+ years project management, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Communicate results to senior leadership
Nice to Have
2+ years driving process improvements, 1+ years complex excel model management, 1+ years proprietary technology management, Basic comfort with SQL query, Master's degree preferred, MBA preferred, Experience designing workforce development programs, Experience forecasting workforce needs, Experience leveraging analytics for program decisions
What You'll Do.
Provide program management
Manage implementation activities
Develop documentation
Develop communications
Develop service level agreements
Track delivery against program objectives
Communicate new programs
Communicate updated programs
Communicate new policies
Communicate updated policies
Communicate new processes
Communicate updated processes
Drive resolution of critical issues
Support processes deep dives
Support systems deep dives
Ensure root cause analysis
How You'll Work.
Team & Collaboration
Business stakeholders; Technology teams; Internal systems; External systems; Cross functional organizations; Partner teams
Communication Scope
Develop communications; Communicate programs; Communicate policies; Communicate processes
Process & Methodology
Program management, Project management, Product owner, Project leader
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