Sr.ProgramMgr.,AMZLFieldSupport

Amazon is looking for a Senior Program Manager to support electric vehicle service operations and delivery service partner experience as our Last Mile electric fleet scales across North America. This role will own vehicle operational readiness, service expansion strategy, and partner experience programs that ensure our growing electric delivery vehicle fleet maintains industry-leading availability and performance. You'll manage the complete lifecycle of electric vehicle service operations, from station launch readiness to ongoing maintenance optimization, driving toward peak vehicle operational readiness during high-volume delivery events. This role requires working backward from delivery service partner needs to solve complex cross-functional challenges including service coverage expansion, automated repair scheduling, launch criteria optimization, and data integration strategies that improve partner experience and operational efficiency. The ideal candidate will demonstrate strong program management capabilities to coordinate across multiple organizations, relationship-building skills to navigate diverse stakeholder groups including OEMs, third-party service providers, operations teams, and delivery partners, and the ability to drive crisp decisions in ambiguous environments. You'll own strategic initiatives that directly impact fleet availability, delivery performance, and partner satisfaction as we deploy thousands of electric vehicles annually. Key job responsibilities • Manage and oversee various cross-functional programs, ensuring successful delivery. • Develop and refine program strategies, effectively leading and motivating teams. • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. • Foster collaboration with internal and external partners to optimize resource allocation and project success. • Evaluate and