Sr.ProgramManager,WWReturnsandRecommerce

Lead cross-functional initiatives to scale computer vision–driven returns grading as a core capability, partnering with Science, Ops, Product, Finance, and external vendors to reduce cost to serve and improve customer experience. Drive end-to-end program ownership across image capture, model inference, and workflow integration, including coordination with procurement, infrastructure, and data collection partners to enable high-quality, scalable deployments. Own operational excellence across pilots and production rollouts by identifying opportunities to automate evidence collection, defect detection, and decision-making. Define and deliver a multi-year roadmap across Established and Emerging Marketplaces, ensuring solutions scale with increasing volume and complexity. Drive alignment with senior leaders and cross-functional stakeholders, influencing scope, trade-offs, and prioritization. Establish clear milestones, delivery timelines, and review mechanisms to track progress and business impact. Leverage metrics to deep dive into model performance, operational bottlenecks, and defect trends; implement audit mechanisms and course corrections to meet business goals. Partner closely with Science, Tech, Ops, and external stakeholders to deliver scalable, high-quality solutions. Basic Qualifications: - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications: - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including suppo