Nordstrom
Retail
Sr.ProgramManager,Tech-WorkforceManagement
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“Sr. Program Manager, Tech - Workforce Management at Nordstrom. Skills: Program Management, Workforce Management Systems, AI Technologies, SaaS Solutions, Workday. Drive initiatives that deliver significant value to Nordstrom and our employees. Support workforce management systems”
What You'll Achieve.
Deliver significant value to Nordstrom and our employees; Deliver on the Nordstrom vision to be as renowned for our employee experience as we are for our customer experience; Enable and optimize Workday Scheduling and Labor Optimization tools; Enable responsible adoption of AI-driven tools across HR functions; Enable core capabilities and deliver business value; Drive process improvements and decision making; Ensure efficiency in processes and data integrity across all systems; Successful roll outs of initiatives occur; Deliver high-impact and complex programs; Drive technical and non-technical root cause analysis for underperforming business KPIs
Industry & Context.
analytical and problem-solving skills; technical and non-technical root cause analysis
Hybrid role requiring onsite work four (4) days per week, Live within a commutable distance of Nordstrom's corporate offices in Seattle, WA
What They're Looking For.
Must Have
5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions, 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment, Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms, A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives, technical knowledge with experience managing technical initiatives that several teams and functional areas, analytical and problem-solving skills, written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences, Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects
Nice to Have
3+ years of configuration-level Workday experience (HCM & Scheduling) preferred, Familiarity with agile development frameworks and tools (e.g., Jira), Possess a level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
What You'll Do.
Drive initiatives that deliver significant value to Nordstrom and our employees
Support workforce management systems
Drive enablement of AI technologies across HR
Consult internal partners on effective utilization of technology
Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence
Evaluate AI-driven tools and enable responsible adoption across HR functions
Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
status updates and risk/mitigation strategies
Support key stakeholders through combined status updates of cross-organization programs/projects
Manage stakeholder expectations while supporting governance and service delivery model
Define and evaluate tool needs with HR and non-HR groups
Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
Own process design for system-related processes
Ensure actionable & clear system requirements are gathered
Ensure user acceptance testing plans are developed
Ensure successful roll outs of initiatives occur
Prioritize feature opportunities and develop backlog
supporting the roadmap
Deliver high-impact and complex programs by driving the intake of requests
and analyzing requirements
and executing integrated plans across multiple teams
Engage with vendors to influence SaaS product roadmap
Benchmark with industry peers
Utilize research and usability sessions to validate feature design
Drive technical and non-technical root cause analysis for underperforming business KPIs
Manage special projects and perform other related duties as assigned
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams; Partner with non-technical and technical stakeholders; Collaborate with technology teams and business leaders; Engage with vendors
Communication Scope
written communication skills; verbal communication skills; communicate effectively with employees across all organizational levels; communicate with technical & non-technical audiences; Present demos, status updates and risk/mitigation strategies; communicate down the pyramid through VP level; Support key stakeholders through combined status updates
Process & Methodology
Program management, Project management, Product management, SaaS solution delivery, roadmap execution, integrated plan execution, project intake, prioritization, risk/mitigation strategy management
Full Job Description
### **Job Description** Nordstrom has an exciting opportunity on the HR Operations & Analytics Program Management team for a Senior Technical Program Manager (PMT Sr.) to drive initiatives that deliver significant value to Nordstrom and our employees. The role reports to the Sr Manager, Program Mgmt for Tech HR Ops & Analytics. Our team is responsible for delivering on the Nordstrom vision to be as renowned for our employee experience as we are for our customer experience. As a PMT Sr., you will work closely with cross-functional teams to develop, design, build, and launch technology solutions in support of this vision, specifically by supporting workforce management systems and driving enablement of AI technologies across HR. **A day in the life…****** * Consult internal partners on effective utilization of technology to support their processes * Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools * Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions * Hold HR and Technology stakeholders accountable to design principles * Collaborate with technology teams and business leaders to enable core capabilities and deliver business value * Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level * Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making * Manage stakeholder expectations while supporting governance and service delivery model * Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems * Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives * Own process design for system-related proce
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